Santa Rosa


Job Type
Contract Full-Time


Help Desk Support II


  • Under the guidance of the IT Director, provide first and second tier technical support of information technology systems, production, office staff and visitors
  • Install, maintain and troubleshoot workstations, printers, desktop software and other systems.
  • Build, deploy and support PCs running Windows 10 and business software applications for end users.
  • Rollout and manage software updates including, but not limited to, Catia, Autodesk and Windows updates
  • Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation
  • Train and mentor end users on the proper usage of company computers, internet, intranet and other resources.
  • Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues
  • Sizing and ordering computers for various uses
  • Management of IT stockroom
  • Track, support and license usage
  • Testing and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure

Experience Required

  • Viable candidates must have a solid track record as a self-starter and someone who has been successful remotely supporting IT operations in multiple sites.
  • Excellent customer service skills; including patience and concern for client issues
  • Ability to effectively convey technical information to non-technical users
  • Must have 3+ years direct hands on experience building, deploying and supporting PC's utilizing the Windows 10 operating systems in a networked environment
  • Excellent analytical skills to diagnose and resolve a wide variety of hardware and software issues. Must be able to diagnose and resolve PC issues to minimize the impact on end users.
  • Knowledge of Active Directory concepts and basic administration
  • Basic knowledge of TCP/IP networking and related network services (i.e., DNS, VPN, DHCP, etc.)
  • Passionate about technology and customer service. Interest in learning and growing IT career


Job ID EB-5451099726 / Posted Posted 4 Days ago
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