City
Irving

State
TX

Job Type
Full-Time Temporary

 

The Support Tech provides day-to-day technical support to retail stores for point-of-sale (POS), network infrastructure, and desktop systems software and hardware.

Emphasis of role: Help Desk Support - second level

Duties:

  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are escalated to a higher level of support.
  • Installs, configures and troubleshoots desktop systems, point-of-sale, servers and network.
  • Communicates highly technical information to both technical and nontechnical personnel.
  • Responds to client escalations and drives incidents to resolution.

Skill/Experience/Education:

Experience in Retail Environment

  • 2+ year’s experience in computer networks and systems maintenance
  • Managing technical documentation - procedure development for requirements gathering, needs analysis, testing, scripting and documentation to strengthen quality and functionality of business-critical applications.
  • Knowledge of network topologies, Knowledge on Network Router and Switches, Wireless Devices including AP.
  • Good problem-solving skills

Desired Skills

  • Retail POS Troubleshooting Skills
  • MS Office Suite
  • Network + Certification (Preferred)
  • Project Coordinator

Job ID 0111 / Posted Posted 4 Weeks ago
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