Head of Warranty & Service: TX

Role You Will Play:
Our client, a leading manufacturer for high-end windows & doors is looking for a Head of Warranty & Service for their Houston, TX location. The Head of Warranty & Service will oversee the department’s end-to-end operations, ensuring all warranty and service requests are efficiently captured, processed, and resolved. They will standardize the intake process using a SharePoint form integrated with WTS Paradigm, implement a decision tree to determine field visits, and enhance communication with customers and sales teams. Additionally, they will manage field technicians by enforcing adherence to schedules, ensuring thorough jobsite reporting, and maintaining clear service documentation. The role also involves tracking key performance metrics, analyzing service trends, and overseeing technician performance, including hiring and disciplinary actions.

Company:

• A leader in the Southwest for high-end windows and doors
• A growing organization with a well-structured team, encouraging professional and financial growth

Benefits & Features:

• Monday through Friday work schedule
• Generous base salary with a potential annual bonus
• Mileage Reimbursement
• Industry Benefits Package including 401(k) with a Company Match

Community:

• Space City: Houston is often referred to as "Space City" because it is home to NASA's Johnson Space Center, where the Mission Control Center is located. The center played a crucial role in the Apollo moon landing missions and continues to be a hub for human spaceflight operations
• Culinary Diversity: Houston is known for its diverse culinary scene. The city boasts a wide range of restaurants offering cuisines from around the world. In fact, Houston is considered one of the most diverse cities in the United States, and this diversity is reflected in its food culture. You can find delicious dishes from various ethnic backgrounds throughout the city

Contact Cassie Fosher at 603.323.0957 or Cassie@SnapDragonAssociates.com