Head of Title & Transactional Services

Position Overview

The Head of Title & Transactional Services is responsible for leading a multi‑state title and transactional services operation, with full ownership of P&L performance, team leadership, and service expansion. This role blends hands‑on operational oversight with strategic, executive‑level decision‑making to scale a profitable, integrated platform supporting diverse real estate transactions.

Key Responsibilities

Leadership & Operational Oversight

• Lead and scale the Transactional Services division, including title and escrow operations, transaction coordination, transactional funding, insurance products, and settlement support services.
• Drive operational excellence across multiple markets, ensuring consistency, accuracy, and speed of closings.
• Build, mentor, and lead a high‑performing team across all service lines.

Financial & Strategic Management

• Own full P&L accountability, including revenue growth, margin optimization, and expense management.
• Develop business plans and financial budgets in partnership with Finance leadership.
• Establish scalable processes, workflows, and vendor partnerships, including automation and BPO solutions.

Partnerships & Cross‑Functional Collaboration

• Maintain strong relationships with title underwriters to support underwriting strategy and product expansion.
• Work closely with Legal to ensure compliance with regulatory, underwriting, and closing requirements.
• Collaborate with Sales, Finance, and Operations to align title services with broader organizational goals.

Platform Development & Service Expansion

• Standardize processes across markets to create a repeatable, measurable operating model.
• Integrate ancillary services to increase revenue per transaction and enhance customer value.
• Improve cycle times, reduce errors, and elevate customer satisfaction through continuous improvement initiatives.

Desired Outcomes

• Master the unique title and escrow requirements of a rapidly evolving real estate segment.
• Operate the business with clear financial visibility, accountability, and predictable performance.
• Deliver a seamless, efficient closing experience that accelerates core business transactions.
• Successfully integrate complementary service lines to strengthen the overall value proposition.
• Build durable underwriter partnerships that support flexibility and product innovation.
• Develop a high‑performing team with clear expectations and measurable results.
• Implement standardized, scalable processes across all markets.
• Achieve improved operational metrics, including faster cycle times and higher customer satisfaction.
• Earn a reputation as a reliable, execution‑focused leader who consistently delivers results.

Details