Job Description

Our client, based at Airport Industria, Cape Town, is currently looking to employ an HR Officer or HR Generalist within the call centre industry (BPO). The purpose of this position is to be responsible for providing overall HR support to the business areas as well as ensuring that HR policies and practices are implemented in line with best practice and Group standards, and provision of high level HR advice and support on HR matters, general admin, staff induction and termination process and overall people support to Operations.

Key Responsibilities:
Industrial Relations
  • Ensure consistent application of company policies and procedures
  • Manage Employment Equity stats, strategy and Recruitment plan
  • Ensure timely submission of reports
  • Ensure compliance in terms of Health and Safety
  • Assisting with the management of poor work performance
  • Issue warnings and assist Team Leaders in issuing warnings
  • Provide day-to-day support to the business on disciplinary issues
  • Chair Hearings and sit in hearings chaired externally
  • Handle all CCMA cases up to Arbitration
  • Ensure implementation and compliance to company Policies and Procedures
  • BEE/Employment Equity Status and Requirements
  • Skills Development Submissions
  • Ensure policies and processes are regularly kept up to date
  • Identify where business practices require policies not already in place
  • Ensure relevant staff are aware and knowledgeable of policies and procedures
Policies and Processes
  • General Administration
  • New employees completed the language skills matrix at induction stage and added on ERS biometrics
  • Information captured correctly and in a timely manner
  • Maintain personnel records and files
  • Create all contracts of employment
  • Ensure all contracts are issued and returned in a timely manner
  • All information correctly captured on contracts of employment
  • Filing completed in a timely and correct manner
  • Induction Administration and ERS Biometrics administration
  • ISO Administration – induction and termination checklist and job descriptions
Cost Management
  • Overall decrease with regards to Disciplinary Action
  • Effective and disciplined cost management across all practices, including outsourced partners related to the HR department
Supplier Management
  • Establishing good relationships with suppliers and outsourced partners
  • Monitoring supplier and outsourced partner productivity
Staff Management
  • Ensure competent and motivated staff are available within the HR department to support the department’s business objectives
  • Update current and design new recruitment procedures (e.g. Job application and on boarding process)
  • Keep track of recruitment metrics
  • Implement new sourcing methods
  • Research and choose job advertising options
  • Advise hiring managers on interview techniques
  • Recommend ways on how to improve employer brand
  • Coordinate with department managers to forecast future hiring needs
  • Stay up to date on labour legislation and inform recruiters and managers about changes in regulations
Skills Required:
  • Preferably more than 3-4 years in a similar position, preferably in a BPO or Call Centre Environment
  • Ability to work independently, without close supervision
  • A strategic thinker with a proven track record of implementing process and ideas
  • Good PC skills (Excel essential)
  • Excellent Organisational skills
  • Recruitment and selection experience
  • Experience with Disciplinary Hearings and CCMA representations
  • Experience with Employment Equity and skills development
  • An HR qualification is advantageous
  • Remuneration: Dependant on experience and previous earnings, ranging between R15 000 and R25 000
  • Working Hours: Mon – Thu: 8am – 5pm. Fridays: 8am – 4:30pm

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201747 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.
Job Type
Full-Time Regular

Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR