Job Description: HR Manager/Director

Reports to COO

Manages up to 4 direct reports

Location: Bogota or Cali

Job Purpose

The HR Manager/Director is responsible for providing support in the areas of HR Administration, Team Member Relations, Performance Management, Coaching & Development & Recruitment & Selection. This position will support our Latin American business and part of the U.S. business. The role will work closely with the COO and key hiring managers.

Key Responsibilities

  • Act as a resource to Team members for employment related questions and/or concerns.
  • Advise organizational leaders on Performance Management, Coaching, and Termination processes.
  • Lead development of career paths for all categories of team members (prioritized activity due to the number of roles)
  • Support quarterly objective setting to help supervisors create SMART goals aligned with organizational needs
  • Performance Review process formalized to help us guide our associates in professional growth
  • Investigate all team member complaints in a confidential & timely manner.
  • Maintain compliance with country (specifically Latin American Countries), federal and state regulations concerning employment.
  • Suggest changes/enhancements to company policies and procedures based on Team members and company needs
  • Guide hiring managers with compliance to applicable laws (Colombia and other Latin American Countries) with regards to hiring, offers, contracts and potential termination
  • Deliver weekly and monthly reports related to organizational culture and staffing changes
  • Provide recruiting and interviewing assistance for field management positions.
  • Perform other related duties as required and assigned.

Required Skills, Experience & Qualifications

  • Ability to speak and write Spanish and English fluently, the ability to also speak Portuguese would be a plus.
  • Bachelor’s degree
  • 10 – 15 years of experience in human resources.
  • Knowledge and experience in employee relations, coaching & development, staffing, and organization design
  • Experience in using HRIS systems
  • Knowledge of Latin American country employment rules and regulation,including;
    • Benefits programs
    • Holiday schedules
    • Contracting approach

Key Skills And Experience

  • Ability to establish and build effective relationships and to work collaboratively with others at all levels within the organization
  • Outstanding analytical skills and able to work under pressure
  • Strong business and financial acumen and business performance improvement capabilities
  • Ability to analyze and interpret information, identify issues and their causes, and use good judgment in making decisions to resolve issues
  • Ability to communicate clearly and effectively in different forms and with different audiences
  • Excellent leadership skills
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Skilled in interacting effectively under difficult circumstances and tight deadlines to drive results
  • Ability to provide coaching, advice, and assistance as required

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