Job Description
SURGO is currently recruiting for a remote working HR / Senior Consultant to join its' fast growing HR team.

Job Purpose:

The purpose of this position is to be responsible for providing overall HR / IR support to the business areas as well as ensuring that
HR policies and practices are implemented in line with best practice and group standards, and provision of high level HR/IR advice
and support, general admin, staff induction and overall people support to operations.

Key Responsibilities:
Industrial Relations
  • Ensure consistent application of company policies and procedures
  • Manage Employment Equity stats, strategy and recruitment plan
  • Ensure timely submission of reports
  • Ensure compliance in terms of RISK / Health and Safety
  • Assisting with the management of poor work performance
  • Drafting and issuing of warnings and guidance and advice to Team Leaders on misconduct and incapacity
  • Provide day-to-day guidance and advice to the businesses on disciplinary issues
  • Initiate hearings as well as hearing preparation for Team leaders and Operational team
  • Handle all CCMA cases up to Arbitration
  • Ensure implementation and compliance to company Policies and Procedures
  • BBBEE/Employment Equity Status and Requirements
  • Skills Development Submissions
  • Support Systems and Process (Design and implementation)
  • Support Employee Welness
  • Ensure policies and processes are regularly kept up to date
  • Identify where business practices require policies not already in place
  • Ensure relevant staff are aware and knowledgeable of policies and procedures
Policies and Processes
  • General Administration
  • Maintain personnel records and files
  • Creation and revision of all contracts of employment
  • Ensure all contracts are issued and returned in a timely manner
  • All information correctly captured on contracts of employment
  • Filing completed in a timely and correct manner
  • ISO Administration – induction and termination checklist and job descriptions
Cost Management
  • Overall decrease with regards to Disciplinary Action
  • Effective and disciplined cost management across all practices, including outsourced partners related to the HR department
Supplier Management
  • Establishing good relationships with suppliers and outsourced partners
  • Monitoring supplier and outsourced partner productivity
Staff Management
  • Ensure competent and motivated staff are available within the HR department to support the department’s business objectives
External Consulting
  • Recommend ways on how to improve employer brand
  • Stay up to date on labour legislation and inform recruiters and managers about changes in regulations
Skills Required:
  • Matric with Tertiary qualification in HR or related field
  • Experience in project management preferably HR related
  • In-depth knowledge of HR principles, functions, methods and best practices
  • Solid understanding of research methods and analysis
  • An analytical mind with problem-solving abilities
  • Excellent communication and consulting skills
  • A team player
  • A minimum of 4 years' experience in a similar position, preferably from a Call Centre/ similar environment
  • Ability to work remotely
  • Ability to work independently, without close supervision
  • A strategic thinker with a proven track record of implementing process and ideas
  • Good PC skills (Excel essential)
  • Excellent Organisational skills
  • Experience with Disciplinary Hearings and CCMA representations
  • Experience with Employment Equity and skills development
Personal attributes:
  • Honest
  • Accountable and responsible
  • Respectful
  • High level of integrity
  • Open and transparent
Working hours:
  • Monday to Friday, 08h00 - 17h00 (overtime may be required – depending operational need)
  • Market related, depending on the level of experience

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202061 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

Job Type
Full-Time Regular

Bryanston, Johannesburg Gauteng

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR