Job Description

Our client's best-in-class business services enable their customers to yield optimum results. They combine unique technology, data and analytics competencies to provide a range of digitally enabled business services and solutions to a global client base, igniting efficiency, ensuring stability, introducing simplicity and enhancing effectiveness.

Our client is recruiting for a German Speaking Customer Service Advisor to service their clients worldwide. Their highly engaged environment displays the passion to create a great place for our people to work, and it is teamwork that drives their success.

Essential Functions:
  • Take multichannel calls/email/social platforms and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services, and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
  • Collaborate with other call center professionals to improve customer service
  • Well versed in complaints management
Education and Experience Requirements
  • Grade 11 or Matric
  • Must be well versed in both German and English (Speak, Read and Write)
  • Must have previous exposure to the UK/USA/Australian market
  • Computer Literacy
Job Knowledge and Skills Required:
  • Knowledge on the related systems
  • Team Player
  • Communication Skills (Written and Verbal bilingual English and German)
  • Analytical Skills
  • Strong diligence and ability to multitask
  • B2 German Proficiency Level
Salary: Between R15,000 and R20,000

Location: Johannesburg, Gauteng

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202339 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email


Employee Type
Full-Time Regular
Johannesburg Gauteng
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR