We have a very exciting role within the growing Customer Support Department at our client based in Century City. They operate within the e-commerce industry and provide excellent services to their international clients and businesses. The core element of the company is their people, as they recognize that their employees are the driving force of the business, hence they ensure that they employ individuals with high-potential allowing them to develop their career and themselves within the business.
They are an international company with offices in London, Cape Town and Malta. London will also be your first stop where you will complete your training and will start working while their immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport.
Once your visa has been processed and the time has come for you to relocate to Cape Town, once again relocation assistance is provided by covering flights, shuttle service from the airport and 3 months of free accommodation. Our Cape Town office also offers many perks such as a free meal daily, free access to our gym, return flight home annually, awesome coffee from our onsite coffee bar and Friday bar. They have over 1 800 multi-national employees as they provide services in the European Region, Canada and Australia. The diverse nature and culture of the company gives them the edge in a highly competitive market, thus making them an employer of choice in Cape Town. Due to the geographical locations they service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.
Job Functions Call Centre,Client Services
Specification Duties will include, but not limited to:
Respond to customer queries by telephone, email and online chats in German Language
Process and take ownership of all incoming and outgoing contacts in a multimedia environment
Process pertinent information into relevant databases
Customer relationship building & management
Problem solving tasks during shift
Handle and take full responsibility for customer related queries
Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
Perform extra tasks given by managers / shift supervisors as required
Requirements (Non- negotiable):
German as home/first language essential
Fluent in English; able to communicate effectively (read, write and speak fluently)
Be available for 24/7 shift rotations
Possess a Degree or Diploma
Be a self-starter, self-motivated & goal orientated
Be able to work independently yet be a team player
Be an analytical thinker with problem solving ability
Be deadline driven & goal orientated
Excellent time management skills
Be able to meet deadlines in a highly pressurized dynamic environment
Be able to handle confidential and personal matters
Be fully computer literate and have accurate typing skills
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201463 subject heading or email body.
Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.