Job Description

Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative - Hybrid to join their ever-expanding organisation, servicing a prestigious airline brand.

If you are career driven and looking to grow your international experience, this is a perfect opportunity for you!

Your Role as CSSR:
  • Service a prestigious airline brand on various work streams
  • Assist passengers, in in both English and German, with pre and post flight departure travel-related queries
  • Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily
  • Fully paid product and systems training provided
  • Daily interactions with international passengers (i.e. queries, compliments)

Hybrid Requirements:
  • Should be located in the Western Cape region
  • Should be able to train remotely from employment date
  • Should be able to work from office on days when requested to, at least bi-weekly
Working hours:
  • Full time contract (40 Hours per week)
  • Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday)
  • Native level proficiency in German language: Verbal and Written skills essential (Advanced level)
  • Permanent residence permit or South African ID
  • Flexibility to work rotational shifts as above
  • Excellent customer service skills (essential)
  • Experience in call centre or travel and tourism industry (preferred)
  • Excellent computer literacy and technical skills
  • Knowledge and experience on MS Office products and able to work on Windows-based operating systems
  • Previous experience on travel reservations systems is beneficial
  • Own transport
  • Experience our multi-cultural work environment with colleagues from all over the world
  • Required to meet specific key performance indicators and meet expected client service levels
  • Demanding and time-sensitive call centre environment
  • No criminal record
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202228 in subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email


Employee Type
Full-Time Regular
Cape Town Western Cape
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR