Position Id

Front Desk Specialist - $15.00/hour
Phoenix, AZ

The State of Arizona is seeking a Front Desk Specialist to answer phones, research public records, numerically alphabetize files, conduct basic research and perform data entry.

This is a full-time, Monday - Friday 8:00 - 5:00pm position. Position is 100% onsite.


  • Assisting customers with Public Records reviews and questions
  • Answer a multiple line phone system, manage calls by routing to proper staff or taking messages
  • Finding and interpreting information
  • Maintaining the Records Center review area, keeping it clean and free of clutter
  • Gather, verify and/or pull files for Public Records Request
  • Update databases with new information when necessary for Records Request
  • Collaborate with Records Center Staff and Division staff in the interest of external customers
  • Schedule customers for public records review
  • Preparing Records Request for scanning, copying and reviewing
  • Prepare paper format files to be transferred to an off-site storage facility.
  • Keep information confidential
  • Photocopying, scanning and sending emails
  • Lifting of boxes, pulling and pushing carts of files
  • Other duties as assigned


  • High school diploma or equivalent
  • Previous experience in customer service or as a receptionist
  • Previous experience in data entry and/or Records Management
  • Proficient in Microsoft Word, Excel and Google applications
  • Able to lift up to 20 pounds
  • Attention to detail
  • Above average to excellent knowledge of correct grammar and punctuation
  • Excellent communication and organizational skills

For more information, contact Christine Hawn at 602 788-5890 ext 123 or email at