Job Description
The Front Desk Receptionist is the first point of contact for customers, guests, and others visiting or calling the company and therefore, the role holder must be skilled at creating a welcoming environment. The receptionist must be a motivated self-starter with a high level of interpersonal skills, excellent written and verbal communication competencies and the ability to handle multiple projects at once with a smile.

Key Responsibilities
  • Responsible for receiving visitors in person or on the telephone; answering or referring inquiries in a professional manner
  • Determine the purpose of callers and forward calls to the appropriate personnel or departments
  • Responsible for placing outgoing calls and conference calls as needed
  • Maintaining employee and department directories as a guide for directing visitors
  • Review and distribute incoming mail to specified recipients
  • Enforces basic security procedures as dictated by the organization and ensure that all guests have been issued relevant guess passes and are not unescorted whilst on the premises.
  • Monitoring outlook calendar appointments and ensuring that all guests admitted have valid appointments.
  • Responsible for handling minor customer issues, resolving complaints from guests, and escalating issues beyond their capacity to resolve, when necessary, in a timely manner
Competencies
  • Fluency in multiple languages, especially French is requirement
  • Optimistic, perceptive, resourceful, solution oriented and tech savvy
  • Ability to handle sensitive and confidential materials and matters with discretion and tact
  • High standards of personal integrity and adherence to professional and ethical standards
  • Ability to work independently and adjust to changing priorities and demands associated with a changing environment
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
Qualifications
  • Minimum of a High school education/equivalent required. BA/BS preferred.
  • Must have 2+ years of relevant experience.

 
Job Type
Full-Time Regular