Job Description

At Surgo, our philosophy is: Teamwork makes the dream work! Our management team practices and upholds the lessons of Ubuntu while still delivering against the odds we are faced. We offer the opportunity to work from the privacy of your own home, while providing all the necessary equipment to see you succeed and thrive in our organisation. What are you waiting for? Kick start your career and join our dream team!



We are recruiting for an experienced French Speaking Quality Assurance Call Centre Agent to join our fast-growing team.

Job Purpose:

Assisting in the smooth operation of Quality Assurance in order to meet business, internal, and certification requirements; this may include gathering client requirements for the development of a QA plan, assisting the migration team in the implementation of the QA plan for new client processes, and ensuring consistent delivery on the QA program. Act as a catalyst for change and improvement in performance of quality

Qualifications and Requirements:
  • Grade 12
  • An excellent command of French– verbal and written communication skills
  • Good typing, analytical and time management skills
  • Ability to work shifts
  • 1 – 2 years’ experience in similar role or adequate experience and understanding pertaining to Quality Assurance
  • Quality managing and monitoring experience within contact centre environment (Advantageous)
  • Familiar with QA concepts and methodologies within a contact centre environment (Advantageous)
  • Customer Service and Contact Centre experience (Advantageous)
  • Intermediate to Advance knowledge and experience in Computer Hardware and Software such as Microsoft Office (Word / Excel)
  • Experience/ knowledge with implementation of QA Corrective action methods
  • Well versant with on-line learning methods and tools.
  • Ability to analyse data and familiar with ESAT monitoring / reporting (Advantageous)
  • South African Citizenship required
  • Fluent in French and English Language (Verbal and Written)
  • Clear Criminal record

Technical Competencies:

  • Above average Microsoft Office Tools capabilities: Excel, Word, PowerPoint etc. (or substitute programs)
  • Excellent knowledge and navigation skills of all systems used directly and indirectly in Customer Service

Duties:

  • Assist in delivering process management rigor to ensure superior service
  • Reviewing QA accordingly
  • Support in development of process improvement and innovation strategies
  • Assist with planning and execution of projects
  • Build relationships with to drive improvements
  • Facilitate sharing of best practices from within and outside the organisation
  • Assist in planning and creating new coaching strategies
  • Assist with coaching to ensure outliers meet the minimum requirements

Working hours:

  • Monday to Friday, 08h00 - 17h00 during training (overtime might be required operationally)
  • Monday to Sunday 24 hour rotational shifts

Salary:

  • R 8,000 CTC per month

Position Location:

  • You will be working remotely (Laptop and Wifi SIM and Dongle provided)
  • Temporary offices based in Bryanston and Midrand (as operational need arise)

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201915 subject heading or email body.

Please note that due to the high volume of CV's received, only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.



Job Type
Full-Time Regular

Location
Johannesburg Gauteng

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR