Freight Forwarding Supervisor

[Summary]
This position is responsible for performing imports and exports related duties in order to organize the safe, efficient and cost-effective way of transportation taking accounts of the customers’ delivery requirements. This position assumes the managerial role when the Manager is unavailable.

[Responsibilities]
Logistic Coordination

• Researches and plans the most appropriate route for shipments considering the nature of items and the requirements set by customers.
• Arranges appropriate packaging considering the climate, weight, nature of goods, costs, delivery and warehousing of goods at the final destination.
• Obtains, checks and prepares any required documentation to meet customer and insurance requirements.
• Coordinates with third party vendors to transfer items smoothly in accordance with customer requirements.
• Arranges payment of freight fees and other associated charges.
• Keeps track of shipping status using assigned systems.
• Issues invoices to customers according to the mutually agreed quotation.
• Updates standard operation procedures (SOPs).
• Prepares quotations according to customers’ requests; Ensures quotations are competitive and reasonably profitable by negotiating with subcontractors and vendors.
• Handles, troubleshoots and assists customers to resolve claims.

Other & Miscellaneous

• Supervises the activities of subordinate employees.
• Supports subordinate employees when necessary.
• Assumes the managerial role when the Assistant Manager/Manager are unavailable.
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to the Manager for solution.
• Maintains good communication with managers, coworkers and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area and organizing data and documents.
• Performs special projects and other miscellaneous duties as assigned by the

Skills, knowledge & abilities

• Communication
• Customer Service
• Flexibility/Adaptability
• Initiative/Follow Through
• Problem Solving
• Time Management

Qualifications

• High school diploma or general education degree (GED)
• Over 3 years of related experience and/or training; or equivalent combination of higher education and experience.
• General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
• Software includes the use of Windows operating system, MS Office.
• Supervisory responsibilities (Freight Forwarding Clerk)