Date Posted
Itasca, IL
Salary Range
$50,000.00 - $77,000.00
This position is responsible for managing the Freight Forwarding Department by assisting the Manager/General Manager and ensuring smooth work flows within the Department.

  • Assists subordinate employees to resolve complex operation problems.
  • Motivates, develops and mentors employees for improved performance.
Logistics Coordination
  • Researches and plans the most appropriate route for shipments considering the nature of items and the requirements set by customers.
  • Arranges appropriate packaging considering the climate, weight, nature of products, costs, delivery and warehousing of goods at the final destination.
  • Obtains, checks and prepares any required documentation to meet customer and insurance requirements.
  • Coordinates with third party vendors to transfer items smoothly in accordance with customer requirements.
  • Arranges payment of freight fees and other associated charges.
  • Keeps track of shipping status using assigned systems.
  • Prepares invoices to customers and takes necessary steps for collection.
  • Updates standard operation procedures (SOPs).
  • Prepares quotations according to customers’ requests, ensures quotations are competitive and reasonably profitable at the same time through negotiations with subcontractors etc.
  • Visits current and expected new customers with the Manager/General Manager to maintain close contact and promotes new business
  • Handles, troubleshoots and assists customers in the event of a claim.
  • Seeks constant improvement, more efficient and less expensive ways and means in work processes.
  • Maintains high ethical standards in the work place.
  • Reports all irregular issues and problems to the Manager for solution.
  • Maintains good communication with managers, coworkers and outside contacts.
  • Complies with all company policies and procedures.
  • Responsible for maintaining a clean and safe working area and organizing data and documents.
  • Performs special projects and other miscellaneous duties as assigned by the Manager.
  • High school diploma or general education degree (GED); and more than 5 years of related experience and/or training; or equivalent combination of higher education and experience
  • General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
  • Software includes the use of Windows operating system, MS Office.
  • Communication, Customer Service, Flexibility/Adaptability, Initiative/Follow Through, Problem Solving, Project Management, Team Leading, Time Management
  • Valid driver’s License is required
  • Language: English-Business level /Japanese -Native level