Date Posted
Roswell, GA
Salary Range
$40,000.00 - $49,000.00
[Job Summary]
This position is responsible for performing imports and exports related duties in order to organize the safe, efficient and cost-effective way of transportation taking accounts of the customers’ delivery requirements.


  • Researches and plans the most appropriate route for shipments considering the nature of items and the requirements set by customers.
  • Arranges appropriate packaging considering the climate, weight, nature of goods, costs, delivery and warehousing of goods at the final destination.
  • Obtains, checks and prepares any required documentation to meet customer and insurance requirements.
  • Coordinates with third party vendors to transfer items smoothly in accordance with customer requirements.
  • Arranges payment of freight fees and other associated charges.
  • Keeps track of shipping status using assigned systems.
  • Issues invoices to customers according to quotation mutually agreed.
  • Updates standard operation procedures (SOPs).
  • Prepares quotations according to customers’ requests; Ensures quotations are competitive and reasonably profitable by negotiating with subcontractors and vendors.
  • Handles, troubleshoots and assists customers in a timely manner to resolve claims talking to the Assistant Manager/Manager depending on the difficulty.
  • Provides accurate shipping information to custom brokers for timely clearance
  • Seeks constant improvement, more efficient and less expensive ways and means in work processes.
  • Maintains high ethical standards in the work place.
  • Reports all irregular issues and problems to the Supervisor/Assistant Manager for solution.
  • Maintains good communication with managers, supervisors, coworkers and outside contacts.
  • Complies with all company policies and procedures.
  • Responsible for maintaining a clean and safe working area and organizing data and documents.
  • Performs special projects and other miscellaneous duties as assigned by the Supervisor/Assistant Manager.

  • High school diploma or general education degree (GED); or more than one year of related experience and/or training; or equivalent combination of higher education and experience.
  • General office equipment including phones, fax, copier, personal computer, printer, scanner, etc.
  • Software includes the use of Windows operating system, MS Office.
  • Attendance & Punctuality, Communication, Customer Service, Flexibility/Adaptability, Initiative/Follow Through, Problem Solving, Time Management
  • Japanese - Fluent level / English - Business level