[Summary] This position is responsible for performing imports and exports related duties in order to organize the safe, efficient and cost-effective way of transportation taking accounts of the customers’ delivery requirements.
Researches and plans the most appropriate route for shipments considering the nature of items and the requirements set by customers.
Arranges appropriate packaging considering the climate, weight, nature of goods, costs, delivery and warehousing of goods at the final destination.
Obtains, checks and prepares any required documentation to meet customer and insurance requirements.
Coordinates with third party vendors to transfer items smoothly in accordance with customer requirements.
Arranges payment of freight fees and other associated charges.
Keeps track of shipping status using assigned systems.
Issues invoices to customers according to quotation mutually agreed.
Updates standard operation procedures (SOPs).
Prepares quotations according to customers’ requests; Ensures quotations are competitive and reasonably profitable by negotiating with subcontractors and vendors.
Handles, troubleshoots and assists customers in a timely manner to resolve claims talking to the
Assistant Manager/Manager depending on the difficulty.
Provides accurate shipping information to custom brokers for timely clearance.
Seeks constant improvement, more efficient and less expensive ways and means in work processes.
Maintains high ethical standards in the work place.
Reports all irregular issues and problems to the Supervisor/Assistant Manager for solution.
Maintains good communication with managers, supervisors, coworkers and outside contacts.
Complies with all company policies and procedures.
Responsible for maintaining a clean and safe working area and organizing data and documents.
Performs special projects and other miscellaneous duties as assigned by the Supervisor/Assistant Manager.
High school diploma or general education degree (GED)
Over 1 year of related experience prefer (Entry level is welcome)