Position Id
Markham ON
Job Type
Contract Full-Time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional &

corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview

The Fraud Agent provides a range of analytical, adjudication, detection, operational, escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the
management of adverse impacts and reputational risks as part of the resolution and recovery process

What you will bring to this role:

Proficiency with MS Office and analytical tools and techniques - basic excel knowledge, Outlook experience
Able to use strong judgement in exercising discretion in all the matters of confidentiality
A dynamic individual with positive attitude and has willingness to accept challenges in a demanding environment
A strong team associate with excellent organizational and communications skills and ability to prioritize and multi-task with minimal direction to meet tight deadlines
Strong communication - written and verbal
Banking and customer service/call center experience
Over 2 years of relevant work experience - data entry

Expertise in business unit and operational functions of fraud, and regulatory requirements for the supported region
Previous fraud experience

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients

feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities,

and we provide an accessible candidate experience; accommodations during the application process are available upon request.