Forwarder Import Operation

SUMMARY/OBJECTIVE
Import clearance arrangement / Export & Domestic freight forwarding / Storage management.

ESSENTIAL FUNCTIONS
- IMPORT

• Make sure that the docs received from overseas include necessary documents for Customs Clearance (such as AWB, Commercial invoice, OGA docs) and submit to CHB swiftly.
• Frequently check on the clearance status on CBP and OGA including FDA, USDA, FWS. Inquire directly if needed.
• Notify customers of irregularities if arrival delays, CBP or OGA hold occur.
• Managing schedule with the customer for pick up or delivery.
• Verify PC count upon receipt, re-condition (including re-icing, re-packing, or mending minor cosmetic damages) the cargos if necessary.
• Follow up with delivery and/or pick up status with customers and vendors. Make sure the delivery and/or pick up is on schedule.
• Manage and keep up with inventory in the warehouse, cooler and freezer for those that utilize our storage services.
• Close files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.
• Familiarize yourself with various Government import regulations and keep the customers informed.
• Communicate with existing customers on a regular basis to ensure their satisfaction level up to their standard.
• Daily correspondences with overseas and/or domestic agents.
• Quote customers – provide competitive rates.

- EXPORT

• Acquire space allocations from airlines based on customer’s needs. Be mindful about the flight arrival time/date and budget.
• Open files, generate AWBs based on IATA regulations such as rates and commodity codes.
• Effectively manage the schedule and be aware of the cut off time to tender the cargo to airline. Always stay ahead.
• Follow up after tendering, monitor an inform customer and agent of any irregularity immediately.
• Close files – obtain vendor invoices and check for accuracy, bill out accounting to the fee schedules set for the customer, and send them out.
• Quote customers – provide competitive rates.
• Check to see if there are any export regulation and/or restrictions, as well as regulation and/or restrictions at the destination country.
• Adhere and comply to TSA regulations, Screening, Known shipper, etc.

RESPONSIBILITIES

• Handle customer’s needs, complaints and provide appropriate solutions and alternatives within the time limits
• Perform safety precautions to keep safe environment
• Works as team by supporting beyond your duties as needed

SKILLS / QUALIFICATION

• General knowledge in logistics, import/export regulations.
• Aggressiveness toward learning, absorb and apply new knowledge.
• Establish healthy relationship with customers, venders and co-workers.
• Make constant effort to be in control of the situations. ACT rather than REACT.
• Negotiation skill – Being able to protect customer’s best interest.
• Flexibility – Being able to think ‘outside the box’. Provide solutions according to circumstances.
• Time Management.
• Calculation skill – Basic arithmetic skill to perform conversions, rate calculations and such.
• Communication skill – Timely responses. Reporting and consulting matters with co-workers and superiors.
• Language:Bilingual English and Japanese

TYPE/EXPECTED HOURS OF WORK

• This is a full-time non-exempt position. Basic days and hours of work are Monday through Friday 9:00 a.m. to 6:00 p.m. but it all depends on shipment’s schedule and need to work before/after hours based on the schedule which your Supervisor made as well as weekend and holidays.