Position Id
4995

Service Advisor
Boise, ID
$80,000 - $100,000

***Relocation assistance available***

Multi-franchise automotive group looking for an experienced Service Advisor with Ford experience and a "go-getter" attitude!!!

Responsibilities and Duties:

  • Setting, confirming and preparing for appointments with customers to expedite their service experience.
  • Greeting customers in a timely and friendly manner.
  • Determining vehicle needs based on customer information and a vehicle walk-around. Using a selling process to assist customers in planning for on-going required maintenance of their vehicle.
  • Producing repair orders for customers with full transparency including cost and time estimates.
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work.
  • Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed.
  • Creating a great vehicle delivery experience for the Customer.
  • Following up with Customers to ensure satisfaction. Setting and achieving targeted sales goals.
  • Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information.
  • Providing an exceptional customer experience to drive loyalty.
  • The performance of a Service Advisor is measured by achieving: Targeted sales goals, & Targeted Customer Satisfaction Index

Qualifications and Skills:

  • Minimum of 2 years experience as a Service Advisor at a Ford dealership!!!!!!
  • Tekion experience is preferred but not required!!!
  • Ability to set and achieve targeted goals.
  • Ability to thrive in a fast-paced environment with many priorities.
  • Organization and follow-up skills. Experience and desire to work with technology.
  • Valid in-state driver’s license and have and maintain an acceptable, safe driving record.

Interested candidates, please contact Kityra Mitchell at kityra@apnusa.com or 602-788-5890 ext. 122