Job Info

  • Industry: Hospitality
  • Job Type: Full-Time Regular
  • Location: Georgetown, Guyana

Requirements

  • Degree: Bachelors in Management
  • Experience: 3 - Yrs

Floor Manager

Overview:

The Restaurant Floor Manager is responsible for the day-to-day operations of the dining area of the restaurant. This role is crucial to the customer’s experience. The Floor Manager is responsible for supervising staff, managing reservations, conferring with Chefs with daily specials menu and maintaining a hygienic environment.

Responsibility:
  • Overseeing and managing daily floor operations to ensure efficiency and high-quality service.
  • Leading, training, and motivating the floor staff, ensuring all team members perform their duties effectively.
  • Ensuring the operational procedures and company policies are consistently followed.
  • Monitoring inventory levels, stock availability, and merchandise display to optimise sales and operations.
  • Addressing customer queries, complaints, and issues promptly, maintaining high customer satisfaction.
  • Coordinating with other departments and stakeholders to ensure smooth collaboration and operational flow.
  • Ensuring the workplace meets health and safety regulations and maintains a clean and organised environment.
  • Setting performance targets for staff and ensuring they are met.
  • Implementing new procedures or guidelines as directed by upper management.

Education and Required Experience:
  • Bilingual (Spanish and English) is an asset
  • Diploma in Business Administration, Retail Management, or a related field.
  • 3+ years of proven experience in a supervisory role within a retail, hospitality, or service environment.
  • Proficiency in handling operational tasks, including inventory management and staff scheduling.
  • Familiarity with point-of-sale (POS) systems and operational management tools.
  • Proficiency in using inventory management or retail management software systems.
  • Knowledge of staff training and development techniques to build a high-performing team.
  • Ability to work with customer relationship management (CRM) software.
  • Experience in handling high-traffic environments and managing large teams.
  • Strong leadership and people management skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with a customer-oriented approach.
  • Strong organisational skills with attention to detail and the ability to multitask effectively.
  • Ability to work under pressure in a fast-paced environment and solve problems proactively.
  • Knowledge of sales strategies with the ability to analyse sales data and identify areas for improvement.
  • Ability to work flexible hours, including weekends and holidays.