Firearms Retail Operations Manager

Firearms Retail Operations Manager

Our Client:
Our client is a premier, and privately owned firearms training and retail operation, dedicated to providing a world-class experience for anyone who enjoys shooting, structured training, and all things firearms, whether you're a first-time recreational shooter or a seasoned competitive marksman. Known for their disciplined approach, state-of-the-art facility, strong community engagement, and robust training course offerings, they’ve built a loyal following and a thriving business at the intersection of recreation, preparedness, and personal development.

The Opportunity:
This is an opportunity to lead the front-end operations of a high-profile, service-driven, world-class facility, where retail, membership, and customer experience intersect. The Retail Operations Manager will oversee everything from merchandise strategy and inventory control, to team leadership and day-to-day customer interactions and experience.

Benefits:

• Competitive salary
• Medical, dental, and vision benefits
• Employee discount on merchandise
• PTO
• 100% free use of the shooting range
• Strong team atmosphere in privately owned operation
• Excellent and highly skilled leadership throughout the organization

Duties and Responsibilities:

• Stay current on industry merchandise and trends
• Attend trade shows and pursue professional development
• Oversee retail and front desk operations, including merchandise and range safety personnel
• Manage inventory and maintain financial oversight
• Master POS system and retail procedures
• Develop merchandise displays and manage product strategy
• Ensure a safe, clean, and professional environment
• Schedule and manage staff; implement training and processes
• Promote memberships and manage sales programs
• Report issues, communicate with leadership, and foster innovation

Qualifications:

• 3–5 years of retail experience, ideally in management
• Strong customer service and communication skills
• Excellent organizational and leadership abilities
• Self-motivated with solid problem-solving and inventory control skills
• Adaptable, with ability to manage multiple priorities
• Working knowledge of the firearms industry and market
• Understanding of budgeting and Microsoft Office products
• Must be comfortable working around firearms and loud noise
• High school diploma required; references must show integrity and dependability