Field Technician

Field Technician - RTMS Hardware Support

Position Overview

We are seeking experienced Field Technicians to provide on-site hardware support services for our Real-Time Management System (RTMS). The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a commitment to maintaining optimal system performance.

NOTE: This position will require the use of your personal vehicle for which you will receive weekly auto allowance

Schedule & Location

- Full-time position (40 hours per week)

- On-site at various garage locations

- 24-hour response time requirement for service calls

Primary Responsibilities

- Perform hardware removal and replacement services for on-vehicle RTMS equipment

- Conduct troubleshooting, testing, programming, and calibration of system components

- Maintain regular system maintenance intervals throughout the contract period

- Process and manage spare parts inventory, including RMA documentation

- Coordinate with repair facility for component repairs

- Analyze technical issues, implement solutions, and return vehicles to service

- Document all maintenance and repair activities

- Maintain tools and equipment in good working condition

- Adhere to all safety guidelines and protocols

Required Skills & Qualifications

- Experience with hardware troubleshooting and repair

- Strong technical aptitude and problem-solving skills

- Ability to work independently and as part of a team

- Excellent documentation and communication skills

- Valid driver's license and clean driving record

- Ability to obtain and maintain required site access credentials

- Physical ability to lift and carry equipment as needed

- Willingness to work flexible hours as required

Safety & Compliance Requirements

- Must maintain MTS/NCTD identification at all times while on-site

- Required to wear appropriate personal protection equipment (PPE)

- Must follow all safety protocols and guidelines

- Required to check in with Shop Supervisor and/or Dispatch

- Adherence to all site-specific safety and operational procedures

Tools & Equipment

- All necessary tools and equipment provided

- Company-issued communication devices (phone/email)

- Required to maintain and account for all issued equipment

Additional Requirements

- Must pass background check

- Drug screening required (including random testing)

- Valid driver's license with clean driving record (MVR check required)

- Ability to obtain and maintain necessary security clearances

The ideal candidate will demonstrate strong technical skills, professionalism, and a commitment to maintaining high-quality service standards while ensuring compliance with all safety protocols and procedures.

Work Schedule:

Sun-Thu 8pm-4:30am (Could be adjusted to 6pm-2:30am)