Location

• Atlanta, GA

Travel Requirements

This is a field-based role requiring regular travel to customer sites and project locations. Travel may be up to 70%, depending on project needs and office support requirements.

Overtime, Travel Pay, and Premium Pay Structure

• Monday through Friday: The first 8 hours are paid at straight time. Hours worked over 8 and up to 12 hours are paid at overtime. Hours worked over 12 hours are paid at double time.

• Monday through Friday travel: Travel time is paid at straight time.

• Saturday: Labor hours are paid at overtime. Saturday travel time is also paid at overtime.

• Sunday: Labor and travel time are paid at double time.

Additional Compensation and Benefits

• Per diem provided for eligible travel assignments.

• 5% 401(k) contribution.

• Sign-on bonus available for NETA-certified technicians.

• Annual bonus opportunity based on office performance.

Position Overview

The Field Service Supervisor will help establish and grow a new office presence in Atlanta while supervising and developing a team of electrical testing technicians. This is a hands-on supervisory role that combines field execution, technician training, crew supervision, customer communication, and operational support for electrical testing and power system service projects.

Key Responsibilities

Team Leadership and Office Development

• Supervise, lead, and develop a team of electrical testing technicians supporting field service projects.

• Help establish and grow the Atlanta office by supporting field operations, team development, local execution, customer service, and internal coordination.

• Assist with building a strong local technician team by supporting onboarding, training, mentoring, and performance development.

• Train junior and mid-level technicians on testing procedures, safety practices, documentation standards, customer communication, and field professionalism.

• Support management with planning manpower, equipment, tools, vehicles, and scheduling needs for field service projects.

• Review field work, test data, and documentation for accuracy, completeness, and compliance with company and industry standards.

• Maintain regular communication with company management regarding job progress, project status, crew performance, customer needs, scheduling changes, manpower requirements, and equipment needs.

• Identify opportunities to improve field processes, technician training, project execution, customer satisfaction, and office performance.

Field Service and Technical Work

• Perform hands-on electrical testing, inspection, troubleshooting, maintenance, and commissioning support for power system equipment, including:

  • Protective relays and relay control systems

  • Circuit breakers

  • Power transformers

  • Current transformers and potential transformers

  • Metering equipment, transducers, and power system meters

  • Medium- and high-voltage power cables

  • Grounding systems and ground grids

  • Motors and motor starters

  • Station batteries and battery chargers

  • Alarm panels, annunciators, and related monitoring systems

  • Personal protective equipment

• Lead field crews on customer sites, ensuring work is completed safely, accurately, efficiently, and in accordance with project requirements.

• Diagnose electrical issues, identify equipment or system problems, and assist with determining root cause and corrective actions.

• Recommend repairs, replacements, additional testing, or corrective measures based on field findings and test results.

• Prepare and/or review technical reports outlining services performed, deficiencies identified, test results, corrective actions taken, and recommended next steps.

• Serve as a professional company representative when communicating with customers, contractors, vendors, site personnel, and internal leadership.

• Promote and enforce a strong safety culture in the field, ensuring all technicians follow company safety policies, customer site requirements, and industry best practices.

• Support additional field service, supervisory, technical, training, or operational duties as assigned by management.

Required Qualifications

• Associate degree in Electrical Technology, Electronics Technology, or a related technical field, or equivalent hands-on experience in the high-voltage electrical industry.

• Minimum of 5 years of experience in electrical testing, power system field service, substation testing, switchgear testing, commissioning, or related high-voltage work.

• Previous experience leading field crews, supervising technicians, training junior team members, or acting as a lead technician on customer sites.

• Active NETA certification is strongly preferred. NETA Level III or Level IV is highly preferred.

• Strong hands-on technical ability with power apparatus, substations, switchgear, protective relays, transformers, breakers, cables, grounding systems, batteries, and related equipment.

• Ability to lift up to 75 pounds as required for field work.

• Ability to successfully complete pre-employment drug screening, random drug testing, a criminal background check, and a physical examination.

• Willingness to travel regularly, up to 70% as required by project and office needs.

• Valid driver’s license with a clean driving record that must be maintained throughout employment.

• Availability to work flexible schedules, including overtime, nights, weekends, and holidays when project needs require.

• Strong leadership, communication, and problem-solving skills.

• Ability to work effectively in both hands-on field environments and customer-facing leadership situations.

Technical Knowledge and Skills

• Familiarity with Power DB is considered an asset.

• Strong understanding of AC and DC electrical fundamentals.

• Working knowledge of major substation equipment and the role each component plays within the power system.

• Strong understanding of control systems, protection systems, and relay schemes.

• Knowledge of high-voltage electrical principles and electric field theory.

• Familiarity with applicable electrical codes, standards, and industry guidelines, including NEC, NESC, IEEE, ANSI, and NETA standards.

• General understanding of civil and structural standards related to substation design and construction, including NESC, IEEE, ANSI, AISC, and ACI standards.

• Knowledge of major electrical equipment functions, operation, maintenance, and testing requirements.

• Understanding of grounding principles, ground grid theory, and grounding system design concepts.

• Ability to read and interpret drawings commonly used in electrical substation construction, testing, commissioning, and maintenance.

• Familiarity with drafting standards, test forms, technical documentation, and field reporting requirements.