Key Information:

Travel: 50% nationwide, remainder at facility/shop.
Employment Type: Full-time
Location: Pittsburgh, PA
Benefits and Perks:

• Fully paid health, dental, and vision insurance – for both individual and family plans.

• Annual performance bonus and annual raises.

• Overtime pay for hours worked over 40, in addition to base salary.

• Company credit card for travel and expenses.

• Cell phone reimbursement.

• Annual stipend for FR clothing, plus company-provided tools, safety gear, boots, and initial FR outfits.

• Flexible start time between 7:00 a.m. – 9:00 a.m. when not traveling.

• Tuition reimbursement and professional development opportunities.

• 401(k) with 3% company match.

• Life insurance coverage.

Position Overview

The Field Service Manager will oversee the maintenance and service operations of our MV/HV GIS and Circuit Breakers. This role combines hands-on technical expertise with leadership responsibilities, ensuring customer satisfaction while building and managing a team of field service technicians. The position requires approximately 50% travel nationwide for on-site service, warranty calls, and customer support, with the remainder based at our facility for in-shop equipment maintenance and team management.

Key Responsibilities

• Perform maintenance, troubleshooting, and testing of MV/HV GIS and Circuit Breakers at customer sites and in the facility shop.

• Lead and supervise warranty service calls, ensuring issues are resolved promptly and professionally.

• Build, train, and mentor a team of field service technicians as business demands increase.

• Develop and enforce safety protocols and best practices for all field operations.

• Coordinate scheduling, logistics, and resource planning for field assignments.

• Serve as the primary technical point of contact for customers regarding equipment service and support.

• Provide detailed service reports and feedback to engineering and product teams to support continuous improvement.

Required Skills & Qualifications

• Proven proficiency in testing, troubleshooting, and maintaining MV/HV Gas-Insulated Switchgear and Circuit Breakers.

• Demonstrated experience leading and managing field service teams.

• Strong communication skills and ability to interface with customers at all levels.

• Comfortable with travel (approx. 50%).

• Strong organizational and problem-solving abilities.

• Must be fluent in English (written and verbal).