Field Service Technician

Job Requirements

• Valid Driver’s License required
• High School Diploma or equivalent required, Technical Diploma preferred, Bachelor's Degree a plus
• 2+ years of relevant experience
• General computer skills (Outlook, Word, Excel)
• Familiarity with ERP systems
• Ability to read electrical schematics
• Ability to troubleshoot electrical wiring
• Mechanical proficiencies
• Strong organizational and teamwork skills
• Strong customer service skills
• Willing to travel short-term

Job Duties & Responsibilities

• Provides packaging equipment service and training to existing and prospective customers.
• Manages customer service related issues, product service alerts, troubleshooting, and warranty issues that may arise.
• Utilizes ERP to assist with Service Reports, call logs, and customer experience reporting.
• Communicates and works cross-functionally with internal teams as needed.
• Maintains technical and operational documentation.
• Studies and standardizes procedures to improve the efficiency of the Technical Services team.
• Provides service and customer support during field visits or dispatches.
• Manages all on-site installation, repair, maintenance, and test tasks.
• Produces timely and detailed service reports.
• Follows all company’s filed procedures and protocols.
• Cooperates with Technical Team and shares information across the organization.
• Builds positive relationships with customers.
• Comprehends customer requirements and makes appropriate recommendations/briefings.
• Documents service and installation actions by completing forms, reports, logs, and updating records.
• Seeks out knowledge to become expert in industry, packaging machines, and technical skillsets.