Job Description

The Field Service Technician reports directly to the Branch or Service Manager and is responsible for high-quality and effective repair of equipment in the field. The successful incumbent must work independently of direct supervision in the field environment. Follows all policies and procedures as specified in Company manuals, provides excellent customer service, maintains professionalism, and ensures appropriate and detailed records for time, parts, supplies, purchases, and repairs. Duties and responsibilities include, but are not limited to:

  • Reconditions and repairs equipment and components. Plans method and sequence of performing repairs assigned, pre-orders all parts and materials required to perform assigned repairs, ensures repairs are performed safely and effectively, ensures all repairs are completed as a set, and provides a clean and aesthetic appearance upon completion. If parts and materials are not used, ensure the return of such features and materials per the guidelines in effect and maintain a clean and safe work area.

  • Maintains complete and detailed working records for time, parts, supplies, and outside purchases for repairs. Ensures all record-keeping methods are followed per Company manuals and instructions, all cost-related items are included in the job "jacket," and all records are legible and in compliance with established Company methods. All record keeping is reported daily from the field, whether returning to the Company location or not.

  • Maintains and cares for all Company equipment and Company vehicles. All specialty tools to be used on any job are obtained using established Company practices and methods and are clean before being returned to the Company location. Tools are to be returned to the original Company location where they were obtained and must be in the same or similar working condition as when they left the area. Company/field vehicles must be operated correctly and maintained. As per Company guidelines, vehicles are to be clean and aesthetically pleasing when returned to the original Company location, and as per Company guidelines.

  • Performs diagnostic inspections as directed. Repairs are determined by the technician while at the machine. Established guidelines are followed for reviews to determine the cause or causes of failure. All inspections are completed with the cause of failure identified and solutions determined to affect the repair.
  • Represents the Company at factory, industry, and company events, including meetings and training
  • Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
  • Performs all other duties as assigned by management in a professional and efficient manner

Interacts with customers and co-workers daily. May also have interaction with sub-contractors of customers. Accountable for following all DOT, OSHA, ISO9001, and established Company rules, regulations, and guidelines. Measure of success determined by established Company guidelines, including but not limited to the quality of repairs completed, the time required to complete repairs, feedback from customers, and ability to take guidance and direction from the Manager and execute upon such feedback.

Desired Skills & Experience:

  • High School diploma, GED, or vocational training/certification
  • 1-3 years experience in the same or similar industry
  • You must own and maintain your tools
  • Mechanical/technical aptitude, safe work habits, a good working knowledge of equipment operations and mechanical functions
  • Strong diagnostic skills, works with minimal supervision, customer service oriented, a problem solver, reliable, ethical, able to adapt to the people and environment around them - customers, suppliers, co-workers, and manufacturer's employees.
  • Experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing, and calibration a plus
  • Must communicate professionally, respectfully, and honestly with customers and co-workers at all times. Communication is to be clear, and language is to be profanity-free and professional, while employee demeanor is to be calm and composed.
  • Must lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear.
  • May be required to climb, balance, and sit for an undetermined period
  • Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Regularly exposed to extreme weather elements, including wet and humid conditions, intense cold, and extreme heat, moving mechanical parts and equipment, and noise levels in the working environment can be moderate to high.
  • CDL and clean driving record, background check, and pre-employment drug testing required
  • Personal appearance must be neat and clean
  • Travel as required



Click here to apply online

Details

Location
Round Rock, TX
Date Posted
10/20/2022