Reporting to the Technical Director, the Field Service Technician carries the overall responsibility for technical support of equipment during install and commissioning and after SAT.


  • Responsible for repairing, modifying, rebuilding and/or debugging client's supplied equipment on-site or at customer’s site. Works according to technical drawings and other specifications
  • Provides on-site start-up and commissioning assistance for automated packaging machinery provided/sold by Mpac Switchback.
  • Upon customer’s request or as required by the circumstances of a particular job, provides advice to the customer’s personnel on technical issues related to their equipment.
  • Performs debugging /assembly/wiring activities, on the floor, as requested by his/her supervisor.
  • Supports the preparation of machine manuals and other related documentation.
  • Maintains a constant state of readiness and is able to travel on short notice.


  • Excellent communication skills, oral and in written report format.
  • Post-secondary education in mechanical and/or electrical field.
  • Must be able to fluently read mechanical assembly drawings, electrical and pneumatic schematics.
  • Strong mechanical and electrical troubleshooting skills.
  • Knowledge of problem solving techniques, root cause analysis is an asset.
  • Knowledge and hands-on experience on A-B Control Logix PLCs
  • Knowledge and hands-on experience on servo motion controls.
  • Experience programming servos is an asset.
  • Working knowledge of Robots and Robotic applications.
  • 5+ years' installing and maintaining machines
  • Must be able to travel on short notice

Job Type
Full-Time Regular
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