Field Service Technician - Metal Fabricating Machinery

Field Service Technician - Metal Fabricating Machinery

Join our team as a Field Service Technician and embark on a career where you will be instrumental in providing exceptional customer service through the installation, service, and training on high-quality metal fabricating machinery. This role offers the opportunity to work with cutting-edge technology in metal folding, shearing, rolling, and pressing across North America. Your expertise will ensure our clients maximize the functionality and efficiency of their machinery investments. As a Field Service Technician, you will engage directly with customers, providing not only technical services but also training and continuous support.

Salary: Dependent on experience (DOE) per year

Essential Duties and Responsibilities:

• Travel extensively across the region to install, troubleshoot, and service metal fabricating machinery.
• Deliver comprehensive training to customers, covering part programming, machine controls, functions, and safety measures.
• Conduct detailed machine testing to ensure proper function and compliance with quality standards.
• Identify and resolve machinery issues, utilizing schematics and diagnostic tools to pinpoint problems effectively.
• Maintain accurate service reports and communicate updates to both customers and management promptly.
• Ensure customer satisfaction through proactive service and high-quality interactions.

Minimum Position Qualifications:

• Valid Driver's License with willingness to travel up to 80% of the time both domestically and internationally.
• Background in electronics, heavy machinery, especially with CNC or PLC systems.
• Ability to read and understand electrical schematics, mechanical drawings, and hydraulic flow charts.
• Strong oral communication skills and the ability to provide clear and effective training.
• Physically capable of lifting up to 80 lbs and handling heavy machinery parts.

Preferred Qualifications:

• Experience with metal fabricating machinery technology.
• Proven track record of delivering high customer satisfaction in a technical field service role.
• Advanced knowledge of mechanical, hydraulic, and electronic systems in industrial machinery.
• Proficiency in using diagnostic tools such as voltmeters.
• Strong problem-solving skills with an ability to troubleshoot under pressure.

Skills:

• Exceptional customer service orientation.
• Technical adeptness in handling, installing, and maintaining complex machinery.
• Independent worker able to manage travel and on-site customer engagement effectively.
• Keen attention to detail in documentation and reporting.
• Capability to train others effectively with patience and clarity.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and advancement.
• Supportive work environment with the tools needed to succeed.
• Travel related bonuses and allowances.
• Access to latest technologies and tools in the industry.