Service Manager – Industrial Electrical Systems

• Our client is a leading provider of motor control and automation solutions. We're looking for a hands-on leader to oversee field service operations, drive customer satisfaction, and ensure top-notch technical support for our industrial control products and systems
• Oversee installation, troubleshooting, and repair of electrical control systems
• Ensure high-quality customer support and timely response to service requests
• Manage service logistics, scheduling, and field inventory
• Provide technical guidance and contribute to service process improvements
• Minimum of 3+ years of managerial or leadership experience
• Doesn’t need to be a formal people manager, but must understand effective team operations
• Oversee a team of 8–10 field service technicians, including a lead tech; requires at least 3 years of leadership experience and strong team management skills
• Must have a strong manufacturing background
• Strong background in industrial controls, electrical systems, or power electronics
• Bring a solid background in manufacturing; knowledge of motor controls, low/medium voltage drives, and soft starters is a plus
• Travel: Up to 25% (realistically closer to 10-15%)
• Location & Work Model: Preferably located within ~30 miles of Pittsburgh; fully on-site to start, with potential for hybrid work after 6 months