New Berlin WI
United States
Secondary Equipment
Date Posted

Field Service Manager

The Service Manager is responsible for managing a team of approximately 25 employees, maintain and communicate all assigned metrics on a monthly basis, develop strategies to optimize the performance of the service department, and meet the assigned revenue budget.

  • Manage approximately 10-25 employees comprised of field service technicians, inside service technicians, rebuild technicians.
  • Ensure all customers are serviced in a timely and professional manner
  • Coordinate and communicate service activities with Regional Sales Managers and Representatives
  • Maintain and communicate all metrics for service monthly
  • Attend and participate in weekly management meetings as required
  • Facilitate new processes, tools, communications, training and methodologies to ensure service technicians success
  • Identify revenue programs and facilitate finance, legal, and sales practices
  • Develop strategies to optimize the performance of the service department and its integration into the overall strategy

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