Proven Expertise in Vacuum Etch and/or Deposition Technologies is preferred

We are currently looking for a regionally (Eastern Region, US) located Field Service/Customer Support Engineer.

Perform installation, startup, repair, and Preventative Maintenance of equipment. Work closely with customer and internal resources to resolve service related questions and issues. Manage incoming service calls and help coordinate appropriate actions. Maintain and manage the customer service activity data base. Travel to and/or operate from customer’s facility for routine maintenance, troubleshooting and repair of electrical, mechanical, and computer components on vacuum equipment.

Essential Responsibilities:

• On-site support of customer
• Internal first responder to customer calls
• Interact with customers on a daily basis
• Maintain and manage a service schedule
• Travel to customer’s facility for Installations, Upgrades, Service Contract Preventative Maintenance & On Demand service
• Participates in on-site system acceptance testing and training
• Coordinate directly with customers for work/travel schedule
• Answers inquiries (telephone, verbal, email, literature, etc.)
• Assist in new system start up and training with us when needed

Additional Responsibilities:

• Document service reports, inventory lists, maintenance schedule
• Write Preventative Maintenance procedures and define spares lists
• Document Best Known Methods & Best Practices
• Other duties as defined by supervisor
• Apply computer/software skills to resolve clients’ issues

Job Qualification:

• Experience working with vacuum deposition and/or etch tools
• Knowledge of Vacuum Technology, 5 years of experience desirable
• Experience troubleshooting electronics and complex mechanical assemblies
• Experience/knowledge of Thin Film Deposition
• Evaluate customer Process methods and find efficient alternatives
• Familiar with Microsoft Windows OS and Office Suite: Excel, Word, Access, PowerPoint, and AutoCad
• Experience with PLC hardware/software: GE, Automation Direct, or IDEC a plus
• Excellent communication skills, written and oral
• Proactive, detail oriented, and highly organized
• Ability to work in a fast paced environment
• Experience in equipment electrical wiring practices
• Domestic travel required (~75%) (primarily within the eastern US and NOT for extended periods of time) When not traveling, you will be based out of your home.
• Must have or be able to get a valid US Passport
• Candidate must be a US citizen

Knowledge/Training:

• Ability to read electrical and mechanical drawings
• Ability to write reports, business correspondence
• Ability to effectively present information and respond to questions from groups of engineers, technicians, managers, clients and customers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to troubleshoot software, re-install OS, perform software upgrades and installation, troubleshoot hardware issues, set up peripherals, and help end-users understand our software
• Ability to troubleshoot PLC software & hardware, perform upgrades
• Train customers on operating our software