The basic function of this position: Installation, training, repair, and implementation of retrofits on the complete line of our reflow ovens.

Duties and Responsibilities:

• Support our product lines at domestic US customers
• Work directly with customers to understand and rapidly diagnose equipment problems.
• Provide technical training at customer facilities.
• Produce concise, comprehensive, and accurate documentation of test reports and work instructions.
• Provide diagnostic information, repair procedures and specific technical assistance to distributors and/or customers.
• Perform root cause failure analysis on sub-systems, circuits, and components in a timely manner.
• Provide serviceability requirements and design for serviceability input for new product development programs.
• Create and assist in the release of Engineering documentation including bill or materials, engineering change orders, corrective action reports, and operational method sheets.

Qualifications:

• AS or higher degree in engineering or sciences (BA/BS is preferred)
• 3+ years’ experience with surface mount technology (SMT) equipment and/or semiconductor equipment
• Familiarity with equipment troubleshooting including root cause identification and problem-solving approaches such as 7-step or 8D
• Proficient computer skills and familiarity with Windows applications including MS Word, Excel and PowerPoint
• Ability to travel to customer facilities.