Guided Search Partners (GSP)
Guided Search Partners is an Executive Search firm built on Trust, Transparency, Specialization, and Long-term Relationships.
We connect high-performing professionals with organizations that value people, performance, and growth—helping leaders find roles where they can make an impact and build meaningful careers.

About the Opportunity

We’re partnering with a well-established, growth-oriented organization recognized nationwide for its expertise in analytical instrumentation and customer service excellence. For over three decades, this company has built a strong reputation in the laboratory equipment industry, with a particular emphasis on chromatography and mass spectrometry.

Due to an increase in demand for ICP instruments and related service contracts, the company is expanding its technical team. This position offers an opportunity to join a trusted industry leader during an exciting period of growth and modernization. You’ll work in an environment that values precision, reliability, and curiosity—ideal for professionals who enjoy troubleshooting complex systems, refining processes, and making an impact through hands-on technical excellence.

This is a role for someone who thrives on challenge, enjoys problem-solving, and takes pride in delivering exceptional service to clients across the country.

What You’ll Do

You’ll take ownership of maintaining, repairing, and refurbishing advanced ICP and analytical instruments, ensuring optimal performance for customers nationwide.

• Diagnose, service, and calibrate ICP and MS equipment with precision and attention to detail.

• Perform in-house repairs and refurbishment for customer and inventory instruments (approximately 75% of the time).

• Travel nationally (approximately 25%) to install, troubleshoot, and service customer instruments on-site.

• Collaborate closely with internal teams to coordinate service schedules, technical documentation, and customer communication.

• Provide technical insight to support sales and service contract growth.

• Contribute to continuous improvement initiatives in equipment performance and customer experience.

• Mentor and share knowledge with peers, helping to build long-term departmental capability.

Who You Are

You’re a hands-on problem solver who thrives in technical environments and enjoys seeing tangible results from your work. You combine deep instrument knowledge with a service-driven mindset and pride yourself on reliability and customer trust.

• Naturally curious, analytical, and solutions-oriented.

• Balances technical precision with a collaborative, can-do approach.

• Adaptable to travel and dynamic work demands.

• Communicates clearly and confidently across functions.

• Motivated by growth, innovation, and the opportunity to take on leadership responsibilities in the future.

You’re the type who runs toward complexity—not away from it—and takes satisfaction in bringing equipment back to peak performance.

Preferred Experience & Attributes

• 5–6 years of experience servicing Agilent ICP-MS instruments.

• Prior experience with Agilent systems, ideally from a third-party service provider or internal lab support role.

• Bachelor’s degree in Chemistry, Engineering, or a related field (or equivalent experience).

• Proven skill in diagnosing, maintaining, and repairing analytical instruments.

• Strong technical aptitude, organizational skills, and commitment to quality.

• Desire and ability to grow into a departmental leadership role.

• Valid driver’s license and ability to travel nationally as needed.

Why This Role Matters

This position is essential to sustaining the company’s reputation for service excellence and supporting continued national growth. Your work directly impacts client satisfaction, system reliability, and long-term customer partnerships. You’ll collaborate closely with senior leadership and an experienced team that values both autonomy and mentorship.

As the company continues to expand its reach and diversify its vendor partnerships, this is a pivotal moment to join—a chance to grow your career with an industry leader while helping shape the future of its technical service operations.

Reporting Structure

• Reports to: Senior Technical Manager (20+ years with the company).

• Collaborates with: A national network of 7 Field Service Engineers and internal operations staff.

• Interfaces with: Sales, service coordination, and customer support teams nationwide.