Guided Search Partners (GSP)

Guided Search Partners is an Executive Search firm built on Trust, Transparency, Specialization, and Long-term Relationships.
We connect high-performing professionals with organizations that value people, performance, and growth—helping leaders find roles where they can make an impact and build meaningful careers.

About the Opportunity

We’re partnering with a nationally recognized provider of laboratory instruments and services with more than 30 years of industry presence. With a focused emphasis on chromatography and mass spectrometry, this organization supports laboratories across the United States through instrument sales, financing, refurbishment, and service. Though lean in size, the company operates at national scale, with field service engineers positioned across the country and a strong reputation that outperforms many regional competitors.

This Field Service Engineer opportunity is open due to a recent resignation and comes at a time of continued growth for the organization. As demand increases and the service footprint expands, this role plays a critical part in maintaining customer trust and technical excellence.

The work is especially compelling for a GCMS-focused service professional who enjoys hands-on troubleshooting, travel, and autonomy—while also seeing a longer-term path into leadership. This environment rewards initiative, technical depth, and people who want to help shape the future of a growing service organization.

What You’ll Do

This role blends technical expertise, customer interaction, and long-term growth opportunity.

• Service, repair, and refurbish GCMS instruments at customer sites across the U.S., with a primary focus on the upper Midwest.

• Troubleshoot complex technical issues in laboratory environments, delivering reliable, high-quality service.

• Support customers through preventive maintenance, repairs, and service contract engagements.

• Work with instruments from a variety of vendors, leveraging the company’s vendor-agnostic service model.

• Partner closely with internal leadership to support service operations and customer satisfaction goals.

• Identify opportunities to support service contract sales and earn commission through those efforts.

• Travel regularly to customer sites, using mileage reimbursement or rental vehicles as needed.

• Contribute to the continued growth and credibility of the service organization through consistent performance and professionalism.

Who You Are

You’re a hands-on GCMS service professional who takes pride in fixing, restoring, and optimizing complex analytical equipment. You enjoy working independently in the field but value being part of a close-knit, experienced team.

You’re curious, adaptable, and comfortable supporting a wide range of customer environments. Growth matters to you—not just technically, but professionally—and you’re interested in stepping into leadership as the organization continues to expand.

You’re the type who likes to solve the problem in front of you today while keeping an eye on what you can build tomorrow.

Preferred Experience & Attributes

• 5–6 years of experience servicing GCMS instrumentation.

• Background servicing instruments through a third-party service provider or instrument manufacturer.

• Experience as an in-house service/support professional or chemist transitioning into field service is also considered.

• Strong troubleshooting and analytical skills.

• Comfortable traveling extensively within the U.S.

• Customer-focused mindset with clear communication and professionalism.

• Interest in long-term growth and potential leadership within a service organization.

Why This Role Matters

This Field Service Engineer plays a direct role in sustaining the company’s national reputation for technical excellence and reliability. Your work ensures laboratories across the country can operate with confidence, accuracy, and uptime.

You’ll report to a long-tenured service leader with deep institutional knowledge and have visibility within a growing organization that values internal advancement. With expansion underway and leadership succession in mind, this is the right time to join and help shape the future of the service function.

Reporting Structure

• Reports to the Head of Service, a leader with over 20 years of tenure.

• Works alongside a national team of Field Service Engineers.

• Interfaces directly with customers, internal leadership, and service operations support.