Field Service Engineer - Medical Laboratory Equipment

Field Service Engineer - Medical Laboratory Equipment

Join our industry-leading medical device company as a Field Service Engineer based in the Jackson, Mississippi area. This role is ideal for a skilled engineer looking to enhance their career by working with cutting-edge laboratory analyzers like hematology, chemistry, and coagulation units. This full-time position involves managing installations, maintenance, and customer relationships in a dynamic field environment. This opportunity offers a platform to further develop technical and professional skills within a supportive team framework.

Salary: $65,000.00 - $80,000.00 per year

Essential Duties and Responsibilities:

• Install, service, and perform preventative maintenance on medical laboratory analyzers.
• Quickly establish and maintain professional relationships with clientele to ensure service excellence.
• Coordinate problem resolution efforts across the Field Support Group to enhance operational efficiency.
• Maintain inventory of crucial tools and parts within company vehicle.
• Conduct basic on-site training for clients on the operational aspects of the equipment.
• Stay prepared for overnight travel as part of the service commitment to regional customers.

Minimum Position Qualifications:

• AAS Degree in electronics, electro-mechanical technology, or related field is required.
• Minimum of 3 years of experience in field service for medical or related technical equipment.
• Proficiency in electronics and electro-mechanical troubleshooting and repair.
• Capacity to undertake overnight travel as required for job responsibilities.
• Must be a current resident or have ability to work within the Jackson, Mississippi area without relocation assistance.
• Full vaccination against COVID-19 is required for the safety of our team and clients.

Preferred Qualifications:

• Prior experience servicing medical laboratory analyzers highly desired.
• Strong problem-solving skills and ability to work independently in a field setting.
• Excellent communication and customer service skills to facilitate training and customer interaction.

Skills:

• Strong technical proficiency in reading and interpreting electronic circuit diagrams and software diagnostics.
• Effective time management and logistic planning capabilities.
• Professionalism and capacity to manage sensitive equipment and client needs tactfully.

Benefits:

• Competitive salary range with potential for overtime and performance bonuses totaling an additional $4K - $8K annually.
• Company vehicle, laptop, and cellphone are provided to ensure high levels of job performance.
• Comprehensive family medical and dental plans fully paid.
• Additive benefits including life insurance, 401K plan, company-provided PTO, paid holidays, and tuition reimbursement scheme.
• Opportunities for professional development and annual bonus based on performance.