Field Service Engineer - Medical Devices

Field Service Engineer - Medical Devices

This position offers an incredible opportunity to enhance healthcare services by servicing vital medical laboratory equipment such as hematology and chemistry analyzers. Based in the vibrant central region of Jackson, Mississippi, this full-time role primarily involves installing, maintaining, and servicing state-of-the-art medical laboratory instrumentation. Ideal candidates will exhibit proficiency in electronic and electromechanical troubleshooting and have a passion for technology and customer service.

Salary: $65,000 - $80,000 per year

Essential Duties and Responsibilities:

• Perform installation, routine servicing, and maintenance of medical laboratory instrumentation.
• Establish and nurture positive relationships with clients to enhance customer satisfaction and loyalty.
• Resolve technical and operational issues by coordinating with the Field Support Group.
• Maintain vehicle inventory, including necessary tools and replacement parts.
• Offer basic operational training to clients regarding the use of the medical equipment.

Minimum Position Qualifications:

• A Certificate or Associate’s Degree in Electronics, or a related technical discipline, is required.
• Minimum of 3 years experience as a field service engineer, preferably in the medical device field.
• Proven ability in electronics and electromechanical troubleshooting and repair.
• Ability to manage overnight travel requirements as per job demands.
• Must be fully vaccinated against COVID-19, in alignment with the most current public health guidance.
• Applicants must not require sponsorship for work authorization in the United States.

Preferred Qualifications:

• Recent field service experience specifically in the Medical Device industry.
• Experience with servicing hematology, chemistry, or coagulation analyzers is highly advantageous.

Skills:

• Strong electronic diagnostic skills, with an emphasis on practical, hands-on troubleshooting.
• Excellent customer service and communication skills, with an ability to interact effectively with medical professionals.

Benefits:

• Competitive salary with potential for overtime and performance bonuses, typically adding an additional $4K - $8K annually.
• Provision of a company vehicle for travel.
• Comprehensive family medical, dental, and life insurance plans.
• Corporate support for continuous learning and development through tuition reimbursement.
• Robust 401K plan and generous PTO, including vacations and paid holidays.
• Modern tools for communication and operations including a laptop and cellphone.
• Annual bonus reflecting company and individual performance.