This position is for a full time Fiber Optic Technician for a telecommunications colocation in the
Arlington, Virginia area. Responsible for the monitoring, triage, and repair of the Fiber Optic (dark and lit)
Network.

Essential Functions:
This section outlines essential and most frequent job duties. Other duties may be assigned. Individuals must be
able to perform all essential functions with or without reasonable accommodation.

1. Maintenance, repair, install, test & turnup of fiber optic services (80%)
2. Manage escalations for all facility/fiber issues. Track issues with tickets – initiate, update, close (10%)
3. Customer and user interaction (5%)
4. Manage special projects and perform other duties as assigned (5%)

Qualifications, Knowledge, Skills, & Abilities:

• 5+ years’ experience with fiber optic repair and maintenance
• Experience with commercial building management, repairs, and operations
• Experience working the business customers with a 24*7 expectation of availability
• Telecommunications experience to include a level understanding of
o Fiber Optic networks and systems
o 4G/5G wireless networks and systems
o Maintenance requirements of wireline and wireless networks
o Working with telecommunications services providers (AT&T, Verizon, T-Mobile)
• Network monitoring systems
• Customer Relationship Management (CRM) systems for customer ticketing
• Strong customer interaction qualities

Responsibilities:

• Administrative support of the OTDR systems and tools
• Maintenance of the OTDR systems and tools
• Reactive response to alarms and anomalies identified by the OTDR monitoring system
• Placing/replacing/moving fiber patch cables as required by collocations partners (e.g. AT&T) and tenants (e.g.
Amazon HQ2).
• Benchmark testing each fiber A-Z run and/or fiber bundle after initial installation
• Test fibers prior to activation by a partner or tenant and compare to benchmark
• Triage fiber optic anomalies identified by the OTDR monitoring system, OTDR testing, and/or customer-initiated
trouble tickets
• Initiating, updating, and closing CRM tickets
• Field repair of fiber optics on the property including:
▪ Replacing fiber runs up to 1,000 feet with floor, ceiling, or conduit (with string) access
▪ Replace or repair fiber patches
▪ Replace or repair fiber patch panels
▪ Repair fiber splices and connectors
• Maintain extensive records of all OTDR systems, fiber operations and maintenance, issue information and
resolution
• On call site availability
• Customer interactions, internal and external
• Reacting to network anomalies, providing technical assistance to customers and partners, and network repair
triage
• Expert on the tools deployed within the location as well as fiber optics installation, splicing, connectorized, and
repair equipment
• Work with complex customers including Telecommunications and Cloud service providers

Competency Requirements: Successful candidate must demonstrate successful past experience or strong aptitude
in the following:

• Adaptability: Responds effectively to changing constraints; Adapts own behavior to suit the situation; Seeks to
understand the causes of change and resulting improvements.
• Attention to Detail: Able to “zoom in” to detail quickly and accurately; Checks for information and picks up on
discrepancies/mistakes; Makes detailed comparisons between similar sources.
• Reliability: Responds effectively to clear direction and follows set procedures; Solves immediate problems,
escalating where appropriate; Adheres to Attendance & Punctuality guidelines.
• Results Orientation: Able to focus on important issues; Regularly refocuses on results; Demonstrates a drive to
exceed performance targets
• Systematic Thinking: Makes effective use of organizational systems and processes; Takes an organized
approach to thinking through issues; Applies learning to new situations.
• Task Management: Prioritizes tasks and monitors progress; Makes realistic estimates of time and resource
requirements; Sees individual tasks through to completion.

Activity % of Time & Comments
Sitting - <5%
Standing - 90%
Walking - >10%
Talking - 50%
Hearing - 50%
Seeing - 100%
Lifting - 40% Up to 50 lbs
Pushing- 25% Up to 50 lbs
Pulling - 25% Up to 50 lbs
Carrying - 40% Up to 10 lbs from building to building, as needed
Crawling/Stooping - 0%
Reaching - 100% For packages, materials, etc.
Handling - 100%
Fine Manipulation Yes
Public Speaking 0%

Work Environment:
Indoor/Outdoor Indoor/Outdoor
Extreme Heat - Yes
Extreme Cold - Yes
Noise Level - Moderate
Other N/A

Details