Date Posted
Torrance, CA
Salary Range
$40,000.00 - $45,000.00

The Export Operation performs a variety of duties in ocean export activities including: arranging transportation by truck and ocean vessel for customer export shipments, ensuring timely deliveries, preparing shipping documents, and providing accurate documentation to NVOCCs or shipping lines.
He/she also handles rate inquiries from agents and customers, which includes rate negotiations with various vendors such as other co-loaders and/or steam ship lines.
Extensive communication by e-mail, telephone, and fax with customers and vendors is required.
Must be knowledgeable on compliance with government regulations of exports and security measures.

Primary Duties :

  • Offering ocean export rate quotes based on rate inquiries from customers and agents. Requires careful cost/profit examination and calculation of markups. Rate quotes are to be provided to customers and agents by rate quote sheet or e-mail.
  • Negotiating rates with vendors such as NVOCC and SS lines, which requires understanding any service contract with SS lines.
  • Upon receiving shipping order, booking confirmation is created and distributed to relevant parties such as shippers, agents, etc. Bills of lading and/or pick-up arrangement notices must also be distributed.
  • After making the booking confirmation, arrange for the pick up of cargo, and obtain D/R when cargo is LCL. Any damage or discrepancy must be reported to relevant parties immediately.
  • Collecting necessary documents from shippers in a timely manner. Necessary documents include commercial invoices, packing lists, shipping instructions, IMO certificates, etc.
  • Based on the above documents, creating master bill of lading shipping instructions by the documentation cut off of NVOCC/SS lines. AES must be simultaneously filed and the AES number must be submitted to NVOCC/SS lines.
  • Carefully monitoring cargo or full container movements until on board vessel. Any changes in schedules such as rolled/advanced shipments must be reported to relevant parties with an explanation of the schedule change.
  • Confirming on board and receiving master bills of lading. House Bills of Lading must be issued on time.
  • Sending pre-alert export documentation packages overseas in a timely manner.
  • Creating A/P and A/R such as payment requests, invoices, debit/credit notes, and securing payments to vendors and from customers. Running profit reports and confirming sufficient profits against the amount of work.
  • Taking care of daily troubleshooting. Complex claims must be reported to management with incident reports and proof/evidence of facts in writing.
  • Providing customer service and professionally communicating by e-mail or telephone

Secondary job functions:

  • Manage time and resources by using tools provided by the company (e.g., phone, fax, e-mail) in order to maximize productivity and to accomplish tasks on time.
  • Keep management informed by participating in meetings and by reporting problems to management verbally or in writing in order to avoid confusion and further problems.
  • Perform general administrative duties by: writing and distributing reports and other correspondence; distributing mail and faxes when necessary; accurately filing and maintaining documents; making copies; performing other administrative duties as needed; and keeping shipping documents intact and in good order.
Common job functions:
  • Contribute to team efforts by being flexible with work assignments, assisting other staff as needed, and accomplishing related tasks when requested.
  • Maintain professional and technical knowledge by attaining job-related certifications, keeping up with industry trends, and applying that knowledge to the job.
  • Acting on constructive feedback by being receptive to feedback from peers, supervisors, and clients, and by using the feedback to improve performance.
  • Improve processes by examining departmental work processes, research procedures, administrative procedures, etc., and by recommending changes where appropriate.
  • Uphold work standards by maintaining professional conduct and appearance, realizing one’s own limitations and seeking assistance when needed, and using established communication channels.
  • High school diploma/college degree preferred
  • 1 year experience in Freight Forwarding / Ocean Export duties.
  • Excellent verbal and written communication skills
  • Strong PC skills

Physical requirements and work environments

  • While performing the duties of this job, the staff member is regularly required to sit and talk or hear.
  • The staff member is occasionally required to stand, walk, use hands to pick up, handle, or feel and reach with hands and arms.
  • The staff member must occasionally lift and/or move up to 10 lbs.
  • This position requires vision abilities such as close vision and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
  • The staff member may be required to travel for business and work beyond certain hours when necessary.