City
Irving

State
TX

Job Type
Full-Time Regular

 

The Executive IT Support Specialist interfaces with executive team and other IT teams to ensure IT is providing the highest quality of service and the company is leveraging technology to achieve a competitive advantage in the marketplace.

Works within all aspects of Service Delivery to ensure customer site is operational:

  • Provide white glove IT service and support for our executive team
  • Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
  • Installs, maintains, and troubleshoots all computer hardware and software
  • Assists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc.) to ensure customer requests are being met in a timely manner
  • Works with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes
  • A/V system setup and support
  • Performs other duties as assigned

Basic Qualifications

  • 5+ years in desktop support role supporting PC hardware and software
  • 2+ years of Executive/C-Level support (direct, face to face IT support)
  • Working knowledge with Microsoft, Desktop/Laptops, basic networking, and A/V equipment
  • Windows OS, Microsoft Office 365, DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current,
  • Software Support / Desktop Application Support
  • Basic network support
  • Audio/Video knowledge and support
  • Ability to multi-task, manage time and follow through with assignments
  • A service oriented demeanor with high level of discretion in handling sensitive/private technical issues and other matters
  • Demonstrable strong Customer Service experience (tactfully communicate effectively with executive team)
  • Communication skills must be impeccable (written and verbally)

Job ID EB-1186701065 / Posted Posted 1 Month ago
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