Job Title: Escrow Officer

SUMMARY: We are seeking an Escrow Officer with genuine care and concern for the well-being of clients who will help advance continued growth and help continue to position the company as a leader in the title industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review purchase contracts to ensure compliance with all terms.
• Prepare required closing documents, including settlement statements, and coordinate edits and revisions as necessary with the clients and parties to the transaction.
• Obtain payoffs, payoff authorizations, wire instruction verifications, or other documents as necessary to help the client meet title requirements and remove title exceptions.
• Demonstrate excellent customer service not only with clients, but also with other parties to the transaction and third-party vendors.
• Act as the main point of contact for communication between the client and the title department, as well as between the client and outside title partners.
• Review the commitment and verify Schedule B requirements have been met for closing.
• Upon closing, disburse funds in accordance with all written instructions from the parties to the transaction.
• Send required documentation for updates and recording as instructed.
• Special projects, including but not limited to, out of balance files, outstanding check reports, outstanding invoice payments, remittance follow-through, dormant escrow account management and file clean up.

KNOWLEDGE, SKILLS AND ABILITIES:

• MUST be actively licensed in the state if required by that state
• Excellent verbal and written communication skills
• Punctual, responsive, reliable and responsible
• Ability to effectively resolve customer service issues
• Exceptional interpersonal skills
• Ability to handle sensitive and confidential information
• Strong organizational skills and ability to handle multiple projects/files and responsibilities
• Attention to detail and focus on accuracy of information obtained and/or provided
• Business acumen - ability to help build and retain business

EDUCATION AND/OR EXPERIENCE:

• A high school diploma is required. Bachelor’s degree highly preferred.
• Previous experience in residential escrow processing or as an escrow officer required.
• Customer service and writing experience required.

Details