We are seeking a Employer Services Representative to join our BPA team in Mississauga.

Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga).

Hours: 8:30am - 4:30pm Monday to Friday.

Reporting directly to the Employer Services Manager, the Employer Services Representative’s job functions include processing of employer benefit contributions reports and maintaining enrollment data of benefit plan participants as specified by client Collective Bargaining Agreements, contract specifications and the benefit plan summary. He or she ensures contribution reports are verified for accuracy in order to determine benefit plan entitlements for members, identify employer payment irregularities, initiate collection efforts and carry out delinquency procedures.

The Employer Services Representative will:

• Learn and understand the applicable Collective Agreement and the benefit entitlements as per the benefit plan summary in order to accurately process member and employer information
• Receive cheques and employer contribution reports on daily basis, and is responsible to ensure payments accurately match to report. Balance and audit reports. Details to check include hours, rates, calculations plus additional information. Credit employer accounts. Close analysis of employer reporting is required to ensure accuracy
• Process a large number of member status changes and updates employer information on a monthly basis. Follows up with employers regarding member status changes (eg. Sick, laid off, terminated)
• Monitor employer account details to identify irregularities and over or under payments. Run monthly delinquency reports to determine missing employer contributions. Follow steps to collect delinquent accounts in timely manner including telephone calls, emails, and registered letters in accordance with the BPA Delinquency Guide
• Escalate appropriately to management, accounts that remain as delinquent for further investigation
• Analyze member status (AMS) to update members’ eligibility for benefits
• Direct funds and initiate appropriate payments for benefit fund expenses and member entitlements
• Provide daily updates with drug providers
• Adhere to BPA and Trust Fund privacy policies
• Perform other duties as assigned by management

To be successful as an Employer Services Representative with BPA, you will need:

• Exposure to office administration and clerical processes particularly related to data analysis, and account reconciliation
• Demonstrated mathematical aptitude
• Minimum secondary school graduate, post secondary education preferred
• The ability to closely analyze and focus on detailed reporting and investigate discrepancies
• The ability to organize and prioritize workload
• To be PC proficient with strong knowledge of Microsoft Office, particularly Excel with the ability to create basic pivot tables
• To possess excellent written and verbal communication abilities
• Strong interpersonal and customer service skills.
• The ability to multi-task, work under pressure and meet deadlines

All-Star Candidates Will Have:

• Familiarity with AS400
• Experience in the group benefits space

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com

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