Job Description

Our client a BPAAS (Business Process as a Service) company based in Cape Town is looking for an Employee Relations Manager to join their team

Basic Function

  • Responsible for updating and compiling of people policies
  • Staying abreast of all legal changes and government updates.
  • Responsible for 3rd Party liaison with employee benefit providers
  • You will be responsible for an ER forum where all cases, internal and external are discussed with insights to the Sr leadership team regarding the trends
  • You will support the HR business partners with ER related cases
  • Independent grievances and harassment cases to be handled by you

Performance parameters

  • 100% Company compliance with changes to all legislative requirements
  • Policies and processes updated within the given timeline and ensuring communication to all staff on changes
  • Achieving a customer satisfaction score of 80%+ (internal) based on communication, closure of projects in given timelines and achieving full compliance
  • 100% closure ER forums and meetings, ensuring full compliance on administration
  • Achieve a 100% compliance and attendance related to all external cases
  • Any other essential function that may occur from time to time as directed by the Supervisor
  • You will ensure 100% business compliance with no penalties as your prime deliverable
  • D&I activities and wellness calendar management
  • Monthly reports to be shared with the business on all ER related activities


  • Plan and execute ER strategy to meet the given level targets
  • Develop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff members
  • Monthly and Quarterly forums and documented minutes circulated to relevant parties
  • Monthly ER related interventions review and reports to relevant parties
  • Drive D&I activities and initiatives in alignment to the HR strategy
  • Monthly 3rd Party liaison meetings on project closures and business updates
  • Manage internal and external relationships to ensure compliance
  • Drive process improvement as part of the overall HR Strategy
  • Ensure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and government
  • Compile communication briefs related to D&I activities
  • Communication from HR to staff (Compile and share)

Competencies & Skills

  • People management and leadership skills.
  • Ability to communicate at all levels in the business
  • Negotiating and influencing skills
  • Capability and knowledge of SA legislation to ensure business compliance
  • Capability and experience in Labour law regarding employee relations cases
  • Extensive CCMA experience and knowledge
  • Capability to communicate with large teams.
  • Capability to chair compliance forums and maintain all administrative responsibilities
  • Knowledge of HR policies and processes.
  • Good report writing and presenting skills
  • High level of knowledge regarding the Government functions to ensure business compliance
  • Good customer/vendor facing skills (internal/external)
  • Solid Analytical skills and reporting abilities.

Values & Behaviour

  • Customer Service Orientation.
  • Compliance Orientation.
  • People oriented
  • Integrity
  • Meticulous and detail orientated

Education Requirements

Grade 12 and any HR/IR related studies

Work Experience Requirements

5 years + relevant work experience responsible for Employee Relations outcomes, working with Government, HR Business partners, CCMA, and labour departments. Should have at least 3 years of CCMA experience and execution of supporting Line Management and HR Business Partners with disciplinary, grievance and harassment cases, Experience in compiling and updating HR policies and HR processes will be advantageous.

If you meet the above mentioned requirements, send us your CV via this job board or send your CV to

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .

Job Type
Full-Time Regular

Cape Town Western Cape

Min Salary
0.00 ZAR

Max Salary
0.00 ZAR