Ecommerce Manager

• Take Ownership of and Lead day-to-day operational activities of ecomm mgmt

• Run creative an effective marketing and promotions calendar

• General updates to ecomm site

• Ensure the brand and its voice are properly represented across all creatives

• Create strategies and execution timelines as it relates to all responsibilities

• Procedural work flows for departments[

Position Responsibilities:

• Product listings,site merchandising and updates

• Imagery & Media (using in-house resources and/or 3p vendor oversight)

• Copy (3p vendor oversight) (Tech details provided in-house)

• Tagging products

• Ensuring all products go-live in a timely fashion

• QA products prior and post launch and associated touchpoints

• Inventory management (& planning)

• Sales, discounts and updates to customer touchpoints

• Customer Service [oversight]

• Verify order authenticity

• Process returns, refunds and restocks

• Mgmt and oversight of Virtual Customer Service Agent

• Addressing related high-level customer complaints

• Review customer reviews & feedback. Monthly reports [Yotpo / Sms Bump]

• Reply to customer questions on the website

• Provide insights and recommendations on operational and product optimizations

• Email Marketing

• Work and manage 3p Email Marketing agency

• Review and approve copy + graphics for product launches, sales, news, promos

• Update underperforming flows (welcome, branded, repeat buyer, abandoned cart, product)

• Design (baseline graphic design)

• Reporting

• Strategies to Increase email subscriber l list

• Sales Management [oversight]

• Weekly sales recap and reporting

• Work with 3p Ad Agency to track campaign spends and assoc documentation

• Inventory updates & forecasting