EVP Client Services - Healthcare

Location: Remote

EVP, Client Services - Healthcare

Our client is a global customer experience consulting service provider disrupting the industry with solutions that enable businesses to scale globally while achieving top customer satisfaction. They are focused on the industries of Travel & Hospitality, Logistics, Insurance, Healthcare, Financial Services, and other Tech Businesses. Our client offers delivery in 10 different countries, in 32 languages, with over 29,000 agents. They believe that great customer experiences begin with great human experiences and put their team first to ensure this is achieved. 

The EVP, Client Services - Healthcare will be responsible for overall client relations, operational effectiveness, revenue generation & client retention.

Experience you bring:

• 18-20 years of Experience

• Ability to lead the region and/or teams according to the values, ethics and parameters outlined.

• Identifies and implements process improvement for operational effectiveness for client teams based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements.

• Ability to establish and maintain client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, and utilization of supplier network.

Primary Job Responsibilities:

• Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation and other success factors.

• Proactively supports the development of client relationships and attends meetings & reviews as required. This includes providing support to Directors in account renegotiations, including RFPs from current clients.

• In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level.

• Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region.

• Works closely with the Clients to assess any concerns about the planned program and associated business objectives.

• Conducts Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement

• Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance).

Desired Skills/Qualifications:

• Qualification: Masters/Bachelor’s Degree in Management, Business or Marketing

Other Position Requirements:

• Energetic & Enthusiastic

• Excellent interpersonal and communication skills

• Integrity & drive

• Business Centric

• Achievement Oriented

• Ability to work under high pressure