Job Description

Our client in Cape Town is looking for an experienced Domain Trainer to join their fast-growing team.

This role is required to facilitate trainings on relevant domain topics. This person will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations.

Essential Functions
  • Lead initiatives for developing domain capabilities
  • Engage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the vertical
  • Manage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segments
  • Identify, source, and deploy tools, systems and resources needed by the company for ongoing development of domain capabilities
  • Plan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcome
Education Requirements
  • National Senior Certificate (Matric)
  • Graduate
  • Domain training related training background with any relevant domain certifications (P&C domain - CPCU, AINS, AIC, AU etc. and L&A domain – LOMA 280/281, 290/291 etc.)
Work Experience Requirements
  • Total work experience should be a minimum of 4-6 years of relevant work experience in conducting training and developing training curriculum)
  • Current role/assignment Background in leading learning initiatives for domain (insurance) capabilities
  • Experience in implementing or background of digital is added advantage
Performance parameters
  • Speed, agility, and initiative
  • Quality and accuracy of deliverables
  • Efficiency and effectiveness (result-orientation)
  • Training delivery and certification of trainers
Primary Internal Interactions
  • Employees, for the purpose of designing and developing training solutions
  • Managers and leaders, for the purpose of identifying the training needs and follow up
  • CD Team, for the purpose of up-skilling and certification of trainers
  • Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback
Primary External Interactions
  • Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed
  • Institute partners of CD for managing and running programs
  • Vendors, for any material/ service availed
Technical Skills
  • Good knowledge of MS Office applications like – PowerPoint, MS Word and MS Excel
  • Internet usage and email access
Process Specific Skills
  • Good training/presentation skills
  • Content designing and development
  • Excellent domain knowledge
  • Ability to present the information in simple and easy manner
  • Ability to understand and comprehend quickly
  • Prioritizing customer needs
  • Strong customer service focus
Soft skills (Desired)
  • Good verbal and written communication skills
  • Ability to do in-depth research and create articles
  • Flexibility and urgency to handle pressure
  • Self-disciplined and result oriented
  • Data gathering ability/ Eye for detail
Location: Based in Cape Town, Western Cape

Salary: R25 000 to R35 000 per month

Benefits: Pension Fund Contribution and Medical Aid

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202288 subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its’ appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email .


Employee Type
Full-Time Regular
Cape Town Western Cape
Min Salary
0.00 ZAR
Max Salary
0.00 ZAR