We are seeking a Disability Management Service Specialist to join our team in Ottawa, Toronto, Winnipeg, Calgary or Vancouver.

This is a contract role through July 31, 2026 to cover a maternity leave.

The Disability Management Consulting team provides subject-matter expertise to our internal People Corporation stakeholders (such as benefit consultants, account managers, etc.) as well as external clients. The Disability Management Consulting team’s work is customized for each client. The Disability Management Service Specialist (‘DMSS’) role will work as part of the team to ensure our clients receive best in class service.

The Disability Management Service Specialist will:

• Manage the relationship between the client and disability insurance carrier(s) to ensure the client’s expectations and needs are being met
• Lead claim review meetings to ensure carriers are adhering to best practices, including financial oversight (waiver of premium, CPP/QPP offsets, etc.)
• Coordinate trend/utilization reviews, and interpret the data against industry benchmarks
• Navigate and resolve client inquiries, which can include carrier service concerns, claim decision concerns, or plan design issues
• Provide subject-matter expertise to interpret contractual provisions, educate on industry best practices, provide plan design recommendations, cost containment strategies, etc.
• Conduct carrier audits to assess carrier case management quality
• Conduct Program Reviews, which is a comprehensive audit of the client’s entire absence management program including policies, procedures, resourcing, costing, etc.
• Provide training on disability management, including contractual literacy, current legislation, and other matters
• Participate in RFPs to interpret responses and scale carrier suitability to client’s needs
• Conduct internal audits to ensure client data and documentation accuracy
• Attend and lead claim review calls with client and their carriers
• Coordinate trend reporting
• Conduct organizational cost analyses
• Anticipate and proactively address client concerns, as well as address handle any client inquiries to their satisfaction
• Create, maintain and enhance all team documentation, including creation of PowerPoint presentations and training decks
• Facilitate payment and billing
• Maintain oversight of client contracts, including renewal and expiry dates
• Work collaboratively with internal stakeholders

To be successful as a Disability Management Service Specialist, you will need:

• 3-5 years of industry knowledge and experience in Disability Management or a combination of experience and education
• A Proactive and Solution-Oriented Approach: Maintain a return-to-work-focused approach, stay updated on emerging best practices, and take initiative to address challenges effectively
• Advocacy and Collaboration: Act as an advocate for both employers and employees, ensuring positive outcomes when working with carriers or third-party providers
• Customer-Centric Communication: Demonstrate excellent customer service skills with strong verbal and written communication, focusing on building positive relationships with clients, and effective partnerships with carriers
• Analytical and Problem-Solving Expertise: Use strong analytical skills and a research-oriented mindset to address complex issues, troubleshoot effectively, and resolve problems to the client's satisfaction
• Adaptability and Accountability: Embrace change, maintain a positive attitude, and take ownership of tasks while respecting confidentiality and adhering to established procedures
• Organizational and Prioritization Skills: Efficiently prioritize competing demands, meet deadlines, and deliver results under pressure, whether working independently or in a team
• Detail-Oriented and Systems Proficient: Focus on accuracy and systems thinking, leveraging disability expertise and Microsoft Office Suite
• Policy Adherence and Privacy Compliance: Operate within set procedures and policies, ensuring privacy protocols and standard operating procedures are always upheld

All-star candidates will have:

• Labour relations experience and/or education
• Education in Disability Management such as CDMP or NIDMAR

What's in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com

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