Job Type
Full-Time Regular
Location
Waltham (Hybrid) MA


Our client is seeking a Senior Manager/Director of Sustaining Engineering to maintain and improve their existing products. This role requires a player/coach attitude, ensuring product reliability, managing product support, and driving continuous improvement initiatives. It is a highly visible position, requiring strong technical acumen in electro-mechanical engineering to support the products and rapid company growth. Success in this role demands technical expertise, a process-driven approach, and the ability to work independently while providing regular updates to stakeholders.

Candidate Characteristics:

  1. Values-Driven: Embodies the client’s team values and is committed to "doing the right thing."
  2. Growth-Oriented: Prioritizes rapid growth as a primary directive.
  3. High Energy & Drive: Self-motivated with a strong sense of urgency.
  4. Creative Problem-Solver: Seeks synergistic solutions that benefit both customers and the company.

Key Responsibilities:

  1. Leadership and Management

    • Lead and mentor the sustaining engineering team.
    • Develop and implement strategies and processes aligned with company goals.
    • Foster a collaborative culture through cross-functional communication.

  2. Product Maintenance and Improvement

    • Lead and support investigations into product issues.
    • Drive continuous improvement initiatives.
    • Collaborate with S&T and Manufacturing to support product changes and updates.

  3. Contract Manufacturer Coordination

    • Act as the lead technical point of contact for all contract manufacturing.
    • Manage part change notifications, end-of-life processes, and other material supply issues.

  4. Customer Support

    • Work closely with the field support team to address and resolve product-related issues.
    • Lead customer communication efforts regarding product updates and improvements.
    • Monitor and analyze customer feedback to identify continuous improvement opportunities.

  5. Project Management

    • Manage all sustaining engineering activities from planning to delivery.
    • Allocate resources effectively to meet deadlines and objectives.
    • Track and report on project progress.

Preferred Qualifications:

  • Bachelor's or advanced degree in Engineering or a related field (Master’s degree preferred).
  • 10+ years of engineering experience, with a preference for at least 5 years in a leadership position.
  • Strong technical experience in electro-mechanical systems, PCR, and CE is highly valued.
  • Proven track record in a similar role.
  • Excellent communication and interpersonal skills.
  • Experience with quality assurance and regulatory compliance.
  • Ability to thrive in a fast-paced, dynamic environment.