Director of Regional Operations

Raleigh, NC

We are currently seeking a talented and dedicated Regional Operations Director for a great opportunity in Raleigh, NC. The ideal candidate will possess 8 years of current experience working in a multi-specialty physician practice or urgent care setting and have 5+ years of experience working in an operations leadership role.

About Our Client:

Med First Primary & Urgent Care
Med First is one of the largest independent primary care physician groups within the state of North Carolina. The Company develops and operates a “hybrid” delivery model providing both primary and urgent care services commonly referred to as “Primary Care-on-Demand. The Company also participates in the largest value-based / shared savings ACO within the state, which is managed by Aledade Health. Med First continues to grow through tuck-in acquisitions of independent provider groups and the development of new clinic locations.

Our Mission is to provide access to care in traditionally underserved markets. Med First operates 20 clinics and has over 275 employees. The Company is headquartered in Raleigh, NC. And is financially backed by Sverica Capital Partners, a leading private-equity firm.

Responsibilities of the Director of Regional Operations

  • The Regional Operations Director is responsible for daily oversight of a cluster of primary care, family practice, and urgent care clinics within his/her geography
  • Along with the Medical Director, the Operations Director will be responsible for the smooth operation of clinics, staff adherence to policies and procedures, and ensuring the highest levels of patient satisfaction and experience while optimizing clinical operational and financial performance.
  • P&L accountability for a cluster of 8-10 clinics
  • Daily operations include customer-centric service delivery, conducting on-site and spot audits of performance, and compliance with corporate policies & procedures
  • Develop and implement policies and processes to increase clinic efficiencies and customer service
  • Develop marketing and sales strategies for existing and new clinic locations, coordinate with corporate marketing to implement strategies to increase volume and drive new patients to clinics
  • Regular travel and some overnight travel up to 80%.

Requirements of the Director of Regional Operations

  • 8 + years of operations experience within Primary Care, Urgent Care, or other Healthcare Services companies.
  • 5+ years of experience working in a regional operations leadership role
  • Bachelor's degree is required
  • Multi-specialty physician practice or urgent care experience is required
  • Operations Director should have a general understanding of Accountable Care Organizations (ACO’s), Value-Based Reimbursement and Shared-Risk Programs
  • Innovative, entrepreneurial, and organized personalities and skillsets are ideal
  • Must have demonstrable knowledge of computer programs – Microsoft (Excel, Word, Outlook) and EMR programs.
  • Must have a strong Excel and financial analysis skillset
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