Director of Quality Assurance

The selected candidate will develop, execute, and maintain processes and systems to ensure all products engineered and manufactured within the company to meet customer specifications and achieve superior quality and reliability levels. The Director of Quality Assurance will enjoy significant interface with all functional areas within the Company, with specific emphasis in Engineering and Operations. The selected quality leader will have responsibility for developing a system for measuring quality complete with specific metrics designed to surface what’s working, what’s not working, determination of root cause, and to allow the necessary corrective action to occur with speed and accuracy.

The Director of Quality Assurance will drive processes that not only define and detect quality issues for improvement, but also partner with the manufacturing team to identify and support improvements in the manufacturing processes and products. The design and implementation of a “Quality Management System” (QMS) is a key to success.

Responsibilities:

• Creates and maintains a comprehensive Quality strategy; educates and articulates this strategy tirelessly throughout the group.
• Champions the business’ goal of providing superior quality in products, processes while providing tools and metrics throughout the organization.
• Develop and lead comprehensive implementation plans for achieving quality objectives.
• Establish quantitative quality objectives based on customer/market requirements. Develop consensus with management to integrate these objectives into their business annual plans.
• Define systems for measurement, feedback, and utilization of quality data that supports improvement programs.
• Identify, validate, and lead manufacturing process improvements that improve product quality and improve process yields.
• Establish, implement, and maintain a closed-loop quality issues resolution process that ensures that all identified quality issues are prioritized, assigned ownership and resolved in an expeditious manner.
• Will have direct leadership responsibility for quality department, including Quality Managers and Quality Engineers.
• Define and lead the deployment of training programs needed to support quality initiatives. Be actively involved with the initial deployment of best practices that exist and are new to the business.
• Drive change management and employee involvement to support continuous improvement in quality, productivity, and customer satisfaction.
• Provide liaison with customers in resolving quality issues. Seeks frank customer feedback and works to surface issues via ongoing personal contact and customer visits.
• Build an effective quality team committed to organizational goals; foster collaboration among team members, functional leadership and the senior leadership in the Company.

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